Customer Service Skills
Resume:
***********@*****.***
Romulus, MI 48174
PROFESSIONAL SUMMARY
erience. Offering
and customer
m-solver
Motivated customer servi i i
> ce dedicated to delightin f di i tail
e M E g customers and improving retail exp
SoBe BES eee skills and strong sales history. Proven merchandising, housekeeping,
QuUIGENETBIEE eveloped over 23 years of hands-on experience. Tech-savvy and reliable proble.
SKILLS pick up new ideas and apply to day-to-day activities.
2 See ree service excellence Cash handling
system operations ¢ Training and development
e Process transactions
e Retail operations
¢ Cash register operation e Employee training
¢ Cashier training
EXPERIENCE
Cashier, Walmart, Dec 2021 - Curr i i
. b - ent, Belleville, Mi
e Adhered to cash handling policies and procedures.
back change.
¢ Processed cash register transactions, inputted product costs, and gave
duct coupons, and gift
© Processed checks, debit and credit cards, EBTs, WIC checks, refunds, pro
certificates.
e i .
Found ways to improve customer experience and acted as store brand ambassador.
e Bagged and packaged customer orders and
: purchases.
a Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
anager, Domino's pizza, Oct 2020 - Dec 2021, Plymouth, Mi
e Supported back office hiring and employment processes.
e Managed performance of team members, conducted performance appraisals, and recommended
promotions.
e Drove shrink results through compliance with guidelines and handled safety. loss prevention, and
cash-handling procedures.
e Held associates accountable for meeting established operational guidelines, brand standards, customer
service expectations, and company policies.
isciplining, coaching, and counseling.
e Managed employee performance through d
Delivery Driver, Domino's pizza, Jan 2019 - Oct 2020, Plymouth, Ml
e Tracked and maintained records for mileage, fuel usage, and delivery instructions.
d most direct route and delivered items on schedule or ahead of schedule.
e Researched and travele
e Followed prescribed routes and time schedules to attain on-time delivery.
e Addressed customer complaints and proactively implemented resolutions to promote repeat business.
Business Owner, Care.com, Jan 2013 - Jan 2018, Westland, Mi
on by analyzing market, consumer trends, and competition.
olicies and improving operations.
e Identified areas for expansi c 1
e Increased revenue and reduced risk by enforcing company Pp i
branding and email marketing.
e Expanded market reach through social media n ‘ arketir
e Created culture focused on customer service and satisfaction, resulting in improv
and retention. : :
e Met with prospective clients to present company offerings, discuss products, and shi
e SONeOE eee i ground up using business acumen and industry-specific knowledge.
Housekeeper, i ¢ Home, Jan 2007 - Nov 2012, Novi, Mi ;
e Inventoried rooms to identify supply needs and coordinate workflow accordingly.
niture, appliances, and electronics.
ished fur I ‘
2 Dusted ne rece itization, deep cleaning, and window washing.
ds by wearing gloves and protective clothing.
- 2006, Northville, Mi pe
paniee te d for standards of palatability and
plete, oat meals served for conformance to prescribed diets an
e Inspec
appeal t designated times with fresh food.
e Delivered d trays a g \ id
ini collected used items for washing.
o Cleane a Oral ice Dee ee Twina instructions and to safety ang Welly standards.
f and order.
5 Pispare Cae. Sr Ee ae areas with attention to cleanliness
e
EDUCATION _ Jun 200
Figh School Diploma Canton, Mi
salem/canton High School -
ed customer loyalty
owcase service
e Maintaine }
de, American House,
Contact this candidate