Data Entry, Customer Support, Immediate Hire

MICHAEL ALLEN

aduhq0@r.postjobfree.com Phone: 941-***-****

PROFESSIONAL SUMMARY

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of awareness and adaptability.

SKILLS

Empathetic

Client Relationships

Attention to detail

Critical thinking

Service Standard Goals

Customer Service

Microsoft Office

Proficiency

Team Leader

Time Management

Strong Problem Solver

Conflict Resolution

Techniques

Handled Negative

Customer Feedback

WORK HISTORY

Labor Finders

Certified Central Sterile Processing Technician

Blake Hospital

Bradenton, FL

Maintenance Worker/Landscaper/Gardener(Detail) 02/2019 to 12/2019

Skills Unlimited -Oakdale,NY

After completing the training program I successfully

maintained a paid position until the close of the program 12/31/2019. Client list included: Long Island based MacArthur Airport, Republic Airport [government contracts] and the training facility and healthcare center facility at Skills Unlimited as well as private residence. Custodial and Janitorial service standards were regularly exercised as well.

Peer Advocate, 08/2016 to 04/2017

Department of Health and Mental Hygiene via Americorps/Citycorps - Ward’s Island, NY Helped clients navigate their recovery options under the guidelines of the pilot program set forth by the Mayor’s office.

Administrator, 10/2006 to 07/2016

Molaman/RFH Enterprise - Queens, NY Oversaw daily office operations for staff of 15 employees. Oversaw inventory and office supply purchases. Ability to communicate, delegate, plan and manage complex projects. Complied annual recommendations for end of fiscal year budgets. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Created company's first employee manual including training and development. Processed accounts receivable and accounts payable.

English Instructor, 12/2005 to 03/2006

Instituto de Lenguas Vivas- Argentina Instituto de Lengua Viva Bariloche, Argentina Designed an engaging, hands-on,

curriculum to achieve proficiency English conversation and composition. Trained English teachers and students in TEFL

methodology for Level II through Business English. Charter private Argentine corporations working to increase their

multinational appeal and develop their business executives language and international skill. Observed and mentor new teaching staff to develop their full potential. Managed several internet-based language programs.

Dental Assistant/OM, 05/2002 to 08/2005

Dr. Thomas J. Keohane, DDS Family Dental - Williamsville, NY Implemented a variety of efficiency protocol with the approval and support of the owner Data entry of patient demographics, billing and clinical information and doctor notes. Scheduling, filing, reception and general office management. Technical assistance including interpretation of patient medical history, patient support.

Lifesource Operator, 01/1995 to 02/2002

Verizon - New York, NY High volume data entry of incoming customer calls Expert level client retention Maintenance of database and retrieval upon request of specific data and reports

EDUCATION

Physical Therapy Aid, SUNY Farmingdale (beginning October, 2018)

EFL and TESL Certification, Business English Certification: TESL, Business English, 2005 ItoI TEFL Institute (Online) - ONLINE, Virginia Coursework in Elementary Education Language Teaching coursework Emphasis in Business English, Communications Newbury College - Brookline, M ● Communications with an Emphasis in Radio and Journalism ● Vice president of Radio Club ● Earned President’s Scholarship and internship ● Maintained 3.85 GP . (Top third of class)

References Furnished Upon Request

Contact this candidate