Customer Service Dialysis Technician
Resume:
Rena Paynes
***** * ****** **** *** *, Milwaukee, WI 53225
**********@*****.***
Career Objective:
Senior Regional/District/Manager with over 10 years extensive teaching and leadership. Proven ability to communicate and build consensus around organizational vision. Centered in business standards, Human Resources functions and overall company growth.
Work Experience:
Vision Center Area Manager
Walmart
1/2018- 5/2021
•Overseen daily operations and budget management. Created and implemented employee loyalty programs with the goal of retention.
• Sold optical paraphernalia by maintaining and expanding customer base and managing staff.
• Accomplished sales and human resources objectives by recruiting, assigning, scheduling, coaching, counseling, and disciplining employees.
• Ability to develop a group of people into an exceptional team that reaches goal objectives.
Supervisor
Southern Wisconsin Center
4/2014- 1/2017
• Scheduled Therapy Assistants and Residential Care Technicians on rotating shifts as required by client needs . Supervised personnel and clients both on and off units.
• Safely exercised de-escalation, protection and containment methods to defuse stressful situations.
• Demonstrated expertise and leadership as Supervisor scheduled unit / directed staff to complete data on daily basis of clients status.
Certified Dialysis Technician
Davita
1/2005- 3/2014
• Managed customer service for dialysis patients at intake, check in, departure and future scheduling of appointments and Prepped patients for procedures which included (insertion of indwelling catheters, and administering medications and ensuring patient comfort during dialysis process
• Demonstrated extraordinary care, appropriate technical skill, satisfactory outcome achievements
Manager
Pearl Vision
10/1999- 12/2004
• Maintained customer satisfaction ratings above 85% and managed store including employees, inventory and general upkeep
• Performed budgeting, balancing, payroll, payables/ receivables and other general accounting practices.
• provided instruction for insertion and removal of contact lens for new wearers along with merchandise sales management
Regional Manager
Vision Centers of America
6/1988- 6/1999
• Managed, planned and implemented in office processes to other Managers/ managed budgets supported Managers as well as conducted regular performaces and trained basic to complex vision diagnostic tests. Developed and implemented business plans as set forth by company.
• Accomplished regional sales by maintaining and expanding customer base.
• Demonstrated skills in handling customer issues while building a group of people into an exceptional team that reached companies goals.
Maintained and sold products while increasing customer base.
Manager
Jones New York
1/1979- 1/1988
• Provided interviewing, onboarding and training of staff for all internal roles/ supervision of staff including annual performance reviews, reprimanding due to employment issues, scheduling and attendance monitoring
• Created attractive visual displays throughout the store location and controlled inventory.
• processed all accounting functions necessary to balance budgeting and record revenue for store location
• Experienced an increase with customer visits and sales during my time as store manager
My Education:
• Robert Morgan
• Associate Degree/Practical Nursing
Skills:
• Management with customer service (phone and face to face)
• Complaint resolution and employee training
• Microsoft Office
• Interpersonal skills
• Maintained a high level of customer satisfaction by providing top notch and solutions driven customer care
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