Mickey Miceli

PROFESSIONAL SUMMARY

An experienced facilities management executive skilled in the development and execution of operational excellence, business development, change management, and strategic plans. Recognized as an innovative thinker who anticipates trends and business objectives to streamline operations, key metrics, and performance at all levels. Expertise in conflict resolution, complex project management, and improving cost efficiencies and company margins. An approachable yet accountable leadership style that is both inclusive and exciting.

PROFESSIONAL EXPERIENCE

Target Corporation - Facilities Management Operation Center (multiple positions)

Core Plus Team - Senior Specialist Facilities Management Operation Center 2016 – Present

• Assists with supervising procurement, allocation, distribution control and cost compilation/analysis of an annual budget of $10 million+.

• Collaborates with vendors including, ensuring high service levels are achieved.

• Builds, nurtures, and maintains client and team relationships, pursuing a growth mindset.

• Reviews and evaluates documentation and reports, finding and fixing any and all discrepancies.

• Improves efficiencies and cost effectiveness of contracted services through proper selection and management of vendors.

• Establishes and manages standards, processes, communications, and training systems to ensure quality and safety management systems compliance.

• Supervises the development and implementation of policies and procedures governing the operation of facilities.

• Collaborates with cross-functional departments, creating and implementing process improvements and efficiencies.

• Logistics/Procurement/Transportation – Delivery schedules

• Organizes team member recognition activities and events for 100+ member facility.

• Initiates measures to improve methods and quality of work, overseeing audits and policy creation.

• Ensures the safety of guests and team members through the investigation of outdated company policies and updating procedures to meet industry standards.

Data Support Team - Backflow Inspection Regulatory Compliance Program Analyst 2011 – 2016

• Streamlined operations, improving visibility of transactions, ensuring compliance was maintained at all times.

• Managed backflow annual inspection schedules for ~2000 sites.

• Maintained master backflow inventory database of ~200,000 devices.

• Reviewed daily compliance reports and weekly audits, researching non-compliance issues and provided resolutions.

• Maintained detailed and organized records for internal and external audit exams saving 15 hours in monthly search.

• Acted as liaison to inter and external departmental teams, serving as subject matter expert.

• Led, mentored and managed a team of 10, encouraging both personal and professional growth.

Asset Support Team - Backflow Inspection Regulatory Compliance Program Specialist 2008 – 2011

• Designed and implemented Backflow Inspection Program, re-directing responsibility of 300+ backflow devices to developers resulting in a savings of $60K+ in replacement fees in addition to inspection fees.

• Developed internal controls and policies designed to ensure that all compliance needs are met.

• Collaborated with department managers to review all departmental policies for compliance issues, improving compliance by 20%.

• Increased compliance profile by 15%, identifying gaps within processes and procedure statements to ensure they align to current quality standards.

Operation Support Team - Fire and Burglary Program Management Coordinator 2002 – 2008

• Developed and implemented Fire & Security permit and false alarm program, holding stores accountable, providing insight to Regional Leadership, improved safety, and reduced hazards by 70%.

• Created, conducted, and oversaw the implementation of loss prevention training, programs, initiatives, and security.

• Investigated, resolved, and educate store teams about false alarm and non-police response issues.

• Effectively communicated and worked closely with district and senior staff to reduce shrink and increase profit.

HVAC/EMS/Refrigeration Resource Center Technician & Auditor 1999 – 2002

• Supervised procurement, allocation, distribution control and cost compilation/analysis of an annual budget of $2 million+.

• Oversaw auditing of invoices and system programs and policies, ensuring compliance and accuracy.

• Improved HVAC invoice auditing process by holding vendors accountable to their contractual obligations, resulting in saving more than $1.6M in discrepancies.

AREAS OF EXPERTISE

Facilities Management, Building Programs, Process Improvements, Program Management, Vendor Management, Project Management, Office Management, Business Development, Scheduling, Negotiations, Customer Service, Collaboration, Regulatory/Compliance, Data Entry, Asset Management, Logistics & Procurement, Commercial Real Estate (CRE)

TECHNICAL COMPETENCIES

Microsoft Office: Word, Excel, Outlook, PowerPoint, Access, SharePoint,

Adobe Creative Suite: Photoshop,

Accounting Software: Salesforce, Oracle, SAP;

Social Media: Facebook, Instagram, Twitter, LinkedIn,

HRIS Software: Workday,

Communication Software: Slack, Google Chat, Google Duo, MS Teams, Zoom, Skype, Yammer

File Sharing Software: OneDrive, Google Docs,

Retail Software: POS Systems, Handheld Scanners,

Other software: Maximo, Avaya One-X, Workforce Management/IEX/NICE, Branch, Refrigeration monitoring software, HVAC software, Ultrasite, Connect+, WebCntrol, Automated Logic, Johnson Controls, Emergency Alert software, Fire and Security monitoring software, CCTV monitoring software, Estimator and Proposal software, Xactimate, SkyBitz, Transportation Manager, Vendor Ready to Ship (VRS), NTR, Zoom, 10-key, Office equipment, EKG machine, Centrifuge, Microscope, HIPPA

EDUCATION

Associate Degree, Business Brown College

Awards: Academic Excellence; Perfect Attendance; GPA 3.9

Contact this candidate