Data Entry Customer Service

Dennis DeBruin

**** *. ***** ****** • Cumming, IA 50061 • 952-***-****

**********@*******.***

Summary

A very experienced technologist with significant Project management, business analysis, technical architect, customer service and data entry skills.

Have recently retired from a long-term career but would like to continue working in a different capacity as a data entry or CSR. Highly experienced in all Microsoft tools and have done significant work in customer service roles and data entry.

Accomplishments have spanned a variety of industries including financial, healthcare, retail, and product development.

Has significant strengths in:

Communication. 30+ years of experience have developed excellent skills.

Customer Service, with both consumers and businesses.

Business analysis, requirements definition and implementation of technology solutions.

Professional Experience

Credit Union Mutual Group (CUNA) 2021 - 2022

Senior Business Analyst (Financial/Insurance)

Responsible for determining the scope of the products and completing the documentation of over sixty products that were not well understood as a part of the acquisition.

Successfully built over 100 PowerPoint summaries and communicated results of the analysis to the Board of Directors.

Wells Fargo Bank (Des Moines) 2016 - 2020

Integrated Access Management Analyst

Managed the IAM (Integrated Access Management) implementation of many applications across many diverse enterprise organizations. Developed business requirements, technical and testing and implemented IAM solutions for over 100 applications

Unity Point Health (Des Moines Hospital)

Senior Manager - Electronic Medical Records (EMR) 2014 - 2016

Managed nine implementations of an Electronic Medical Records system (EMR - EPIC).

Managed a team of twelve analysts and technicians to develop implementation strategies.

United Health Care (Minneapolis) 2011 – 2014

Managed and developed enhancements for a national SharePoint database to track progress of over 2,000 consultants working on seven different Affordable Care Act (ACA) projects for several state governments. The SharePoint database tracked tasks, budgets, and progress to goals.

Mayo Clinic, Rochester, MN 2010 – 2011

Led the team and developed the strategy, processes and implemented software to digitize over 1.7 million images

CVS/MinuteClinic 2005 – 2010

Managed multiple teams that developed and implemented strategic business and technical solutions. Partnered with all levels of business and technology to develop solutions for a company that grew over 400% in 18 months.

Other positions 1985 - 2009

Worked with a variety of companies and positions, management level to technology architect.

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