Kiandra Josephs

Morristown, NJ *****

862-***-****

aduho6@r.postjobfree.com

Professional Summary

Ambitious Head Waitress with 7 years of experience serving in casual dining and fine dining establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. I am dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Cheerful employee offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Skills

High Volume Dining

Customer Service and Rapport

Covid Symptom Screening

PPE Guideline Compliance

Workflow Coordination

Cleaning and Sanitizing

Food Safety Standards

Warm and Friendly

Conflict and Complaint Resolution

Cool Under Pressure

Team Player

High Energy and Stamina

Transactions and Cash Handling

Multitasking and Prioritization

Table Monitoring and Turnover

Education

County College of Morris Randolph Township, NJ

No Degree Psychology

June 2014 Lenape Valley Regional High School

High School Diploma

Work History

April 2015 to Current

Jefferson House Lake Hopatcong, NJ

Head Waitress

.

Supervised server staff and simultaneously served personal section of tables. Folded napkins and prepared silverware sets to provide adequate supply for host station. Trained staff members on use of POS system.

Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Bussed and reset tables to keep dining room and work areas clean. Supervised restocking of salad bar and buffet for lunch and dinner service. Stayed up-to-date on menu changes to help customers make food choices. Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Greeted new customers, discussed specials and took drink orders. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Inspected dishes and utensils for cleanliness.

Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

September 2018 to March 2020

Roxbury Diner Roxbury, NJ

Waitress

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bussed and reset tables to keep dining room and work areas clean. Used cash registers and credit card machines to cash out customers. Greeted new customers, discussed specials and took drink orders. Folded napkins and prepared silverware sets to provide adequate supply for host station. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food. Kept server areas clean and stocked to increase efficiency while working tables. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Stayed up-to-date on menu changes to help customers make food choices. Supervised restocking of salad bar and buffet for lunch and dinner service. Inspected dishes and utensils for cleanliness.

Prepared specialty desserts for customers for special occasions. December 2016 to August 2019

The ARC Of Morris County Morris Plains, NJ

Skill Instructor

Administered medication as directed by physician.

Monitored progress and documented patient health status changes to keep care team updated. Updated patient files with current vitals, behaviors and other data relevant to treatment planning. Developed rapport to create safe and trusting environment for care. Maintained clean, safe and well-organized patient environment. Led patient or group recreational activities for enhanced patient outcomes. Assisted patients adjusting to hospital procedures using highly structured settings. Minimized injuries to staff or patients through support or restraint to control patient movements. Consulted with different healthcare disciplines to offer important mental health support to patients.

Supervised daily activities and provided assistance to staff. Assisted disabled clients to support independence and well-being. Helped diagnose patients and deliver treatments with medication administration and specimen collection.

Maintained strong connections within caregiver community to gain continuous knowledge. Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Scheduled daily and weekly care hours for client caseload. Provided compassionate and patient-focused care to cultivate well-being. Monitored clients' overall health and well-being and noted significant changes. Transported clients to and from medical appointments with safety and efficiency. Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Handled incoming mail, bills and invoices and completed appropriate actions. Laundered items, changed sheets and made bed to keep patients' bedroom clean. Assisted with daily living activities, running errands and household chores. Cooked meals and assisted patients with eating tasks to support healthy nutrition. Replaced bandages, dressings and binders to care for wounds and encourage healing. Conducted literature and coding reviews to adhere to state and federal standards. Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. Ordered all pharmacy supplies and kept check on inventory levels. Scheduled surgeries, managed pre-certifications and verified insurance coverage. Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

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