Foreclosure Specialist Loan Processor

Christine Sanford

*** ****** **** ***, *******, TX 78605·469-***-****·aduhno@r.postjobfree.com

Business Objective

To obtain a challenging yet rewarding career with a growing company that provides an opportunity for continued development and career advancement.

Experience Highlights

Escrow Officer, Blend Title365, Lewisville, TX July 2021-Present Responsible for the daily disbursement of escrow files for the National Origination Division. Activities include obtaining all necessary documents in order to prepare a release for recordation for the customer once the mortgage obligation has been fully satisfied.

• Manages all escrow files of the closing unit.

• Processes refinance escrows and duties required of pre-close, closing and funding stages. • Orders all documents needed to close each escrow in a timely manner ( demands, loan documents, and insurance)

• Works with the title department in resolving issues (legal descriptions, easements, lot splits, vesting, federal tax liens, abstracts of judgment, bankruptcies, boundary disputes, and encroachments.)

• Complete grant deeds, quitclaim deeds, notes, deeds of trust, request for notice, subordination agreements, financing statements, and the like

• Returns all calls, voicemails and emails in a timely manner

• Comprehends pay off per diems, tax prorations, interest, etc…

• Follows company standards and practices when processing transactions, as well as applicable state laws and guidelines

Loan Processor Assistant, Mr. Cooper, Lewisville, TX July 2020-Febuarary 2021

• Manage pipeline for all assigned loans from Lender Submission to Underwriter CTC. • Manage submission requirements with the Non-Delegated Correspondent Lender and obtain curing documents to advance the loan to the Underwriter.

• Manage Underwriter Suspended Loans for status of Prior to Approval Conditions. • Manage Appraisal Logging for all FHA Appraisals in EAD and FHAC.

• Review PTA and PTD Conditions and re-request unacceptable conditions with the lender. Advance acceptable PTA and PTD Conditions to the Underwriter for Final Review.

• Manage on-time closing, establish expectations and assist lender questions regarding outstanding PTA and PTD Conditions.

• Ensure the Non-Delegated Correspondent lender is notified of any locks set to expire. • Manage pipeline calls with the assigned Mr. Cooper Account Executive and Non-Delegated Correspondent Lender.

• Familiarity with FHA, VA, FNMA, and FHLMC Guidelines. Utilize AllRegs to review product guidelines and Mr. Cooper guidelines/overlays. Ability to clearly communicate with Internal Team and the Non-Delegated Correspondent Lender.

• Take ownership of incoming questions, issues and adeptly diagnose and solve problems/questions/issues including potential escalations and follow up. Auction Ops Foreclosure Specialist, Xome/Mr. Cooper, Lewisville, TX November 2019-July 2021 Responsible for managing and coordinating all duties and tasks within a portfolio of assets for clients through Auction/REO/Foreclosure/Short Sale services.

• Responsible for managing a portfolio of assets currently in the foreclosure process. • Manage communication of the sale with the foreclosure attorney's office, client and vendor providing auctioneer services.

• Monitoring the assets ensuring timely notification of sale cancellation, postponements and sale results to the client.

• Meeting or Exceeding performance metrics established.

• Diligently following up for updated statuses.

• Proficient in Outlook, Excel, Word & ability to learn and work in our proprietary system. • Perform other duties as required.

SR Foreclosure Analyst, Carrington Mortgage Services, LLC, Plano, TX April 2017-July 2019

Reviewed Foreclosure documents for accuracy prior to execution and return to our clients. Managed Post Sale Portfolio and a Foreclosure portfolio. Including Reserve Mortgages, GSE and FHA loans.

Follow-up on any and all issues to ensure timely resolution of the issues or reply to our clients and investors so that they knew the issue was resolved and that state guidelines were met. Assisted management with special projects needed and duties assigned including headlining a project to streamline the Charge Off process to help minimize loss.

Document the servicing systems by using tasks or the default workstation and spreadsheets worked daily.

Researched items on various reports to resolve any issues with a hands on approach to expedite the foreclosure process by working with various departments and attorneys.

Monitor foreclosure vendors and ensuring adherence to established service level agreements and compliance with state, federal, and CMS specific requirements. Including that all foreclosure reports that were built were compliant with state, federal and investor regulations.

Reviewed all incoming Foreclosures for compliance and quality to insure that the Foreclosure loans that are service transferred were boarded correctly and all documents where uploaded and provided. Worked closely with other default departments (including BK, Loss Mitigation and REO) to ensure a seamless transition for the loan accounts which move from one area of responsibility to another, for cross training purposes.

Foreclosure Specialist Escalation Specialist II, Bank of America Home Loans, Addison, TX May 2012-November 2016

Managed numerous department projects to increase efficiency, lower company risk, and develop company procedures to optimize functionality.

Provide hands on training and instruction to better familiarize representatives with adherence to policies and procedures.

Manage Pre-Sale Foreclosure process on Prime and Sub-prime Loans for Conventional Loan types within a portfolio with 1500 plus files.

Maintain a high level of quality service with internal and external customers while interacting effectively with internal departments, government agencies, external vendors, attorneys, mortgagors, and applicable third-parties via telephone or written correspondence. Ensure critical data is provided in an efficient and timely manner.

Consistently remained informed on the various requirements and regulations for the company and the investors on the loans including BAC Conventional, FHA, VA, Freddie Mac and Fannie Mae.

Ooperations Specialist, JP Morgan Chase, Lewisville, TX April 2010-May 2012 Complete daily, weekly, and monthly rH/C40uG!Qeports within department standards along with ensuring all foreclosure proceedings meet department guidelines in a timely manner.

Maintain a multiple state active foreclosure portfolio and monitor second liens to determine equity is sufficient to proceed with foreclosure.

Monitor and follow-up with various attorneys to guarantee and maintain our ability to foreclose within the allowed timeframe.

Maintain a high level of quality service with internal and external customers while interacting effectively with internal departments, external vendors, attorneys, mortgagors, and applicable third-parties via telephone or written correspondence.

Ensure critical data is provided in an efficient and timely manner to stay within the guidelines of completing the foreclosure action.

Consistently remained informed on the various requirements and regulations for the company due to the properties being bank owned.

Special Loan Administrator, American Home Mortgage Servicing Inc., Coppell, TX January 2010 to April 2011

Maintain accurate maintenance on system for all ARM, Balloon, HELOC’s, Buy downs, Timely Reward program loans, Partial Releases, Subordinations, and PMI Deletions.

Process ARM loan rate changes and notifications to customers within investor and agency guidelines.

Ensures the accurate interpretation of ARM loan documents in regards to interest rate changes, payment changes and payment features and ARM indices. Mortgage Loan Specialist/ PreSale Foreclosure Specialist, Bank of America, Richardson, TX August 2005- January 2010

Monitor accounts throughout the foreclosure process to ensure compliance with state mandates and as well as investor guidelines.

Corresponds with attorneys to ensure all files are processed in a timely manner and provides any documentation or information that the attorney may need to complete the foreclosure process.

Identifies potential risks and resolves or escalates accordingly.

Documents any delays in the foreclosure process and verifies that the attorney is proceeding in a timely manner.

Verify all Modification terms before documents are printed and sent to the homeowners. Audit Modification techs files to verify that the modification was brought current and paid per contract and that all guidelines have been followed.

Maintain relationships with our attorney’s offices to verify that all fees and costs have been billed on foreclosure files before modification is completed.

Audit all files to verify HUD, investor, and BAC guidelines have been implemented. Review Partial Claim documents for accuracy.

Review high risk loans to minimize default and reduce monetary loss. Summary of Qualifications

Proficient in: Microsoft Office

Extensive knowledge in the use of mortgage servicing applications

Six Sigma White Belt Certification

2013- Consumer Financial Protection Awareness, Mortgage Fraud Prevention, Advanced Listening, Effective Team Communication, Insight into Managing Others, Managing and Communicating Change, Motivation: Performance and Training, Management in Perspective, Managing Performance via Bank of America

Collin County Community College –Presently pursuing B.S. in Business Management

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