Amanda Naylor

Customer Service- remote

Greenville, SC 29615

aduhnj@r.postjobfree.com

864-***-****

I’ve worked in several highly motivated, Customer Service Environments. Which entails being able to handle lots of calls, from inbound to outbound calls, solving issues that were brought before me. Had to input customer information in to the data system, by using data entry within several programs including: Microsoft Windows, Excel and any other programs that needed data entry. The reason why I have a gap in employment, is do to my husband dying and I decided to stay home with my children. Now that their all grown, I can focus on me. I can still preform. Authorized to work in the US for any employer

Work Experience

Service Order Associate II

Verizon Avenue - Arlington, VA

January 2001 to January 2003

Platform engineer: built company Toll free numbers for external customer. This was to keep their company toll free number up and running with no delay. Customer service: was responsible for

inbound and outbound calls making it a 1 call conclusion. Telecommunication : making sure customer’s service is up and running at all times Helping clients build toll free trees for companies. Data entry: responsible for inputting customer information including. Using excel and other important programs

Worked on various program including

Microsoft Windows

Microsoft Excel

Internal company programs

Team Leader: Team Leader12 coworkers

.

Level 2 Representative, OPS - Special Services

Bell Atlantic Global - Chantilly, VA

November 1999 to March 2001

. Customer Service Answer the phone for internal and external.The job is to make sure the customer line stay up and running at all times. By trying to resolve the issue on your own. Always being kind and show the customer you care.

. Order provisioning services: Data entry, make sure all customers have an active accounts. If not one is created, with all the customers information.

Make sure orders are inputted correctly. If not research to fix the customers service and correct the issues.

. Sales: Try to sell more services to the customer. Trying to get more lines of services

. Trouble Shooting: customer is having issues with their service lines, try to help in anyway you can for the customer, to get their lines working again.

. Fiber Optic lines: Handle many calls when a fiber optic line go down for any reason.

. Teamwork: The team always worked together as one. To make sure customers were up and running and happy.

Level 2 Representative, Order Provisioning Service Verizon Avenue - Arlington, VA

July 2000 to December 2000

Telecommunications: Responsible for handling a customer account until completed

. Customer Service:Be kind and ensure the customer that you will do everything possible to handle their account.

. Inbound calls: handle all calls that come in from internal customers. Work together to solve customer problem and solve it together.

. Order provisioning services::using data entry input the customers information within the company system (s)

.

Education

12

Cape Henlopen High School - Lewes, DE

June 1987 to June 1991

High school diploma or GED

Skills

• Sales (5 years)

• Management (3 years)

• Leadership (7 years)

• Team Management (3 years)

• Telecommunication, Customer Service (7 years)

• Troubleshooting (8 years)

• Typing, data entry, customer service (10+ years)

• Windows (10+ years)

• Microsoft Windows Server

• Outbound Sales (3 years)

• Cold Calling (7 years)

Certifications and Licenses

Launch of Verizon.

2000 to July 2001

I received lots of certificates and rewards.When I moved a lot of my stuff went missing. I am part of the members that were part of the Verizon launch in 2000. Additional Information

Skills & Qualifications

Cold Calling

Typing about 40 wpm with a 90%

Has managed a team of 12 employees.

Data Entry

Customer satisfaction

Word, excel and internal company programs

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