Customer Service Machine Operator
Resume:
O
Kimberly
Outland
**********@*****.**
m
Princeton, Kentucky
42445
SUMMARY
The dates listed on job history were from the last time I worked there. The Athletic Center was opened in 1988 by my parents and I have worked there on and off since it was opened. I know the importance of how you treat the customer and the importance of taking care of there needs in a timely manner. I am looking for a job that is helpful and rewarding. I love helping people and I have the patience to talk to people that are upset. I'm a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Reliable & Trustworthy
Computer Skills
Data Management
Customer Service
Conflict Resolution
Organizational Skills
Friendly, Positive Attitude
Critical Thinking
Team Building
Good Work Ethic
People Skills
Planning & Organizing
Active Listening
Problem Resolution
EXPERIENCE
Embroidery Machine Operator/Sales/Sales/Customer Service Cashier Princeton, KY
Athletic Center Inc./ Sep 2021 to Apr 2022
Addressed inquiries, resolved customer issues and managed customer relations. Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Recommended and initiated product offerings to meet customer changing needs. Upheld quality control policies and procedures to increase customer satisfaction. Relayed customer feedback to cross-functional teams to improve products and services. Performed needs analysis and presented options based on findings to help customers make decisions.
Developed and organized electronic files to maintain customer service-related documents.
Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Explained benefits, features and recommendations to maximize client retention. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Monitored machine operations to detect defective stitching, breaks in thread or machine malfunctions.
Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
Aligned items under needles using machine guides, clamps and templates. Placed thread spools on spindles, inserted bobbins and threaded ends through machine guides.
Contacted maintenance team for machine repairs or mechanical issues. Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts.
Modified existing software systems to enhance performance and add new features. Displayed strong telephone etiquette, effectively handling difficult calls. Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Delivered products to customer locations on time.
Maintained updated knowledge through continuing education and advanced training. Understood and followed oral and written directions. Answered multiple calls per shift to assist with customer questions and concerns. EDUCATION AND TRAINING
High School Diploma
Caldwell Co High School May 1992
Princeton, KY
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