SHENIQUA FULLER

*** ********** ****** *******, ** 36274 334-***-**** aduhmt@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively.

Adaptable: Adapt to changing situations and expectations and accept new ideas and concepts.

Teamwork: Work collaboratively toward solutions and mutual goals to accomplish group objectives.

Time Management: Manage time and priorities to meet goals and deadlines.

Microsoft Office Application – Word

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles

Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid)

Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification

Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations

Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-9-CM ICD-10-CM HCPCS CPT)

EDUCATION AND TRAINING

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Licensed Cosmetologist Cosmetologist

PROFESSIONAL EXPERIENCE

Walgreens Pharmacy – Roanoke, AL 01/2021 – 07/2021

Centralized Service Specialist

Managed inbound and outbound phone calls from insurance companies and patients.

Handled and coordinated COVID-19 vaccination appointments.

Aligned and processed medication orders in a timely manner.

B&S Clothing Store – Roanoke, AL 08/2020 – 03/2021

Assistant Sales Manager / Customer Service Representative

Communicated effectively with customers and determined prices for items.

Directed and coordinated sales activities.

Resolved customer complaints regarding sales and services.

Reviewed and organized inventory.

Econo Lodge – Auburn, AL 01/2020 – 12/2020

Front Desk Receptionist / Clerk

Answered inbound phone calls and utilized computer for database management.

Served as first line of customer service for the property.

Checked guests in and out, assigned rooms and answered guests’ questions on hotel services and other matters.

Reported problems with guest rooms or public areas to the housekeeping or maintenance staff.

Express Chicken and Fish – Roanoke, AL 07/2017 – 12/2019

Cashier / Cook / Customer Service Representative

Performed a variety of tasks including food production and serving customers.

Processed transactions and accepted payments.

Maintained clean and organized workstation and guest area.

Worked in a team environment and communicated effectively with managers and co-workers.

Playhouse Child Care Center – San Antonio, TX 07/2013 – 06/2017

Teacher

Planned and implemented the daily program.

Supervised the classroom, helped the children, and solved problems independently.

Coordinated meal and snack preparation.

Maintained a clean, orderly classroom and school.

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