Customer Service Team Member

KELLE FERGISON

*** *** **** ***, ****** City, AL 36870

Phenix City, AL 36870 * 334-***-**** * *********@***.***

OBJECTIVE

Obtain a position where my knowledge and skills may be utilized. An outgoing, hardworking, friendly, enthusiastic team member dedicated to excellence and offering superb customer service.

SKILLS

Superb customer Service •Strong organizational skills

Microsoft Office Suite •Detail Oriented

Exceptional time management •Excellent communication skills

Date entry •Multi-line phone system

Professional •Enthusiastic team player

WORK HISTORY

09/2000-05/2008 Kevin’s Fine Outdoor Gear & Apparel-Catalog Center

Thomasville, GA

Customer Service/Purchasing Agent

Purchased products and supplies

Negotiated supply contracts

Managed inventory control and product quality control

Entered new products into system

Returned defective products to vendors

Processed credit documents

Prepared weekly and monthly sales reports for management

Trained new customer service representatives

Generated new business through successful client follow-up

Answered multi-line phone system

06/1999-7/2001 Wal-Mart Super Center

Thomasville, GA

Cashier

Provided efficient customer service

Ran the cash register

Balanced the cash draw at the close of my shift

Conducted daily closure of garden center department.

ACADEMIC EXPERIENCE:

Kaplan University July 21, 2015

Bachelor of Science-Legal Studies GPA: 3.12/4.00

Kaplan University January 1, 2012

Associates of Applied Science-Medical Transcription GPA: 3.83/4.00

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