Gail Charlene Gonsalves

**** * ******* **. *** **0

Phoenix, AZ 85024

480-***-****

aduhmc@r.postjobfree.com

Objective: To gain a responsible position that utilizes my skills and experiences in serving the company and its business goals.

Administrative Skills and Highlights

Excellent Customer Service Skills

Highly developed software and technical skills

Event and Catering coordination

Travel arrangements

Administrative staff oversight

Excellent spoken and written English

Telephone system management

Purchasing and contracts negotiation

Website management

Minutes, packet and reports creation

Office Management

Professional Experience

Data Entry Clerk

Workway, Dallas, TX

Temp position at a Medical company (DMG) that had purchased 02/21/2022 to 05/2022

new software that had left out important data. Job required Phoenix, AZ

the searching of the old database and retrieving

Data and entering it into the new database.

Driver

Enterprise Rent a Car, Phoenix, AZ 08/01/2021 to 02/2022

Working in a team of drivers, moving cars around Sky Harbor Airport

the Enterprise network.

Escrow Assistant

Clearview Title, Cave Creek, AZ Cave Creek, AZ

Tasks included pulling yearly files together, 11/02/2019 to 12/13/2019

assisting Escrow Officer with various Escrow file updating.

Customer Service Representative

Homeowners Insurance Group Scottsdale, AZ

Heavy Phones, Collection of client data Aug. 2018 to 11/18/2018

in order to create insurance quotes. Sending

client renewal emails. Updating client files.

Data Entry Clerk

American Desert Landscape Cave Creek, AZ

Updating client hours and creating work orders May 2018 to Sept. 2018

using Excel. Part time position.

Certified Notary Signing Agent Phoenix, AZ

Self Employed working for third party entities employed Aug. 2017 to present

by Banks and Title Companies.

Mobile service entailing traveling to homes of

clients to notarize various documents

relating to sale or purchase of real estate.

Customer Service Associate. Credit Granting Associate

MCCS (Macys) Tempe, AZ

Heavy phones in a call center, resolving customer issues 11/2014 to 2/2016

involving their accounts. Credit granting for large purchases.

Real Estate Broker

ReMax Ideal Brokers, Inc Medford, OR

Using sales skills, listed and sold Real Estate 02/05 to 8/08/2011

Customer Service Representative/Seasonal Medford, OR Harry & David, Inc., FTD.com, Macy’s, 3/03 to 12/10

Heavy phones working in call centers

processing orders and resolving customer problems.

IT Project Manager

PeopleSoft, Inc. Pleasanton, CA (now Oracle) 3/2000 to 7/02

Project for Voice Network expansion to combine data and voice.

Instituted and tested VOIP technology. Resolved billing, telecom and tax issues.

IT Business Technologist

Sun Microsystems- Milpitas, CA Worked on Africa, Europe and Asia telecom issues and contracts. 03/1999 to 3/2000

Telecommunications Administrator

LifeMasters Supported SelfCare S. San Francisco, CA Non-Profit company with executives and nurses in a call center 4/1997 to 2/1999

environment. Provided all telephone and VIR services.

Technical Specialist/Project Manager

Info Plus International (Technical Consulting)-- San Mateo, CA As a contractor, worked for RayChem in Mexico and the U.S. 1/1997 to 5/1997

Sr. Telecommunications Analyst

IDEX Technologies (Technical Consulting) Oakland, CA As a contractor at Wells Fargo Bank, worked on the ATM 8/1996 to 1/1997

build-out project for the West.

Administrative Manager for Corporate Telecommunications

First Republic Bancorp San Francisco, CA Provided support for Mortgage Loan department. Managed all telecom 4/1993 to 5/1996

equipment and reports. Responsible for purchasing, staff supervision,

contract management. Executive Notary

Software: Windows, Internet, Microsoft Office, Facebook, Google

Education

B.A., English Literature - University of Washington, Seattle, WA

Certificate – Telecommunications – S.F. State University

Certified in Voice and Data Cabling

One Senior Project Management class needed to receive PM certification from AMA

Certificate of Achievement from Skyline Computer Corp. for class titled “IP Telephony for Voice Professionals”

Oregon Licensed Real Estate Broker(expired)

Training at Macys call center in Credit Authorization and Customer Service (6 university credits)

NNA Certificate for Notary Signing Agent

AZ Notary

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