Estelle Ebi

Address: *** ******* **, ***********, ** M1X 1V4

Email: aduhm3@r.postjobfree.com

Phone: 613-***-****

SKILLS & EXPERIENCE

• 3 years professional experience as Customer Service Representative.

• Passionate about client engagement, nurturing relationships and building trust.

• Strong interpersonal skills, Communication and leader skills, coaching and mentoring people.

• Bilingual, both in English and French.

• I am motivated to provide great service and is sales oriented.

• I am reliable and have the ability to work flexible hours.

• I am Energetic, strong work ethic, flexible and the ability to learn and thrive with new skills. WORK EXPERIENCE

• Bilingual Customer Service Representative at GLENN YONG, DOUALA

(CAMEROON)

FROM JUNE 2017 – DECEMBER 2018

• Computer Services and documentation.

• Picking calls from customers, helping them with problems they have with their Electronic devices. (phones, tablets) etc.

• Booked appointments for clients

• Greeted customers

• Handled reservations

• Resolved customer issues

• Assisted customers via live chat

• Filling the sales book with products sold and new products bought.

● Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

● Providing phone support to customers with problems they have with their Electronic devices, troubleshoot and diagnose technical issues.

● Assisted customers via live chat.

● Entered data into proprietary software to document calls / results of complaint resolution.

● Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Bilingual Customer Service Representative at Kelly Connect, Toronto,

(Canada)

FROM JULY 2021 – SEPTEMBER 2021

It is a calling agent which is in partnership with apple we are handling apple customers issues

• Computer Services and documentation.

• Picking calls from customers, helping them with problems they have with their Electronic devices. (iphones, ipad) etc.

• Booked appointments for clients at apple stores

• Greeted customers

• Handled reservations for client at apple stores

• Resolved customer issues

• Assisted customers via live chat

• Filling the sales book with products sold and new products bought.

● Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services

● Providing phone support to customers with problems they have with their Electronic devices, troubleshoot and diagnose technical issues.

● Assisted customers via live chat.

● Entered data into proprietary software to document calls / results of complaint resolution.

● Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

EDUCATION

Ordinary level General Certificate of Education 2017. Modern bilingual College l’étoile (Cameroun,dla)

High school diploma or equivalent 2019-2020

Lester B Pearson high school

Health science 2021 2022(ongoing)

UOttawa

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