Sales Associate Customer Service

Kimberly D. Harris Address: ***** Ridge Rd Apt ***2, Largo FL 33778

Phone: 727-***-**** E-mail: **********@*****.*** OBJECTIVE:

Seeking a longevity opportunity within an organization that will assist in my growth and encourage my passion for service skills and training: PROFESSIONAL

EXPERIENCE

Walgreens Largo, FL January 2022 – Current Customer Service Sales Associate

● Assist customers in a variety of departments

● Operate cash registers, stock shelves, and perform light cleaning duties

● Answer incoming calls that customers may have and transfer them to correct department

● Inform customers of benefits that they may not be aware of Trident Care Clearwater, FL January 2018 – March 2020 Customer Service Rep

● provided superior customer service skills for both external & internal customers

● handled complaints & customer problems, escalated to Supervisor if need persisted

● answered incoming queue to fulfill orders as soon as possible

● document activity to the DDF system

● consistently checked appropriate DDF screen for report results to call back to customer

● entered orders manually via our fax process

● adhered to scheduling compliance policy

Humana St. Petersburg, FL November 2015 – March 2016 Welcome Call Specialist

● Handle outbound calls made by the auto dialer to welcome customers to Humana and go over a brief health survey concerning the member’s health during open enrollment.

● Interacts with other departments including Claims, Intake, Enrollment and Member Services to resolve member and provider issues.

● serves as a liaison in corresponding and communicating with providers, vendors and Humana contacts and/or members representative's.

● participates and supports tasks, including but not limited to: faxes, collection of clinical information, engaging/contacting providers and creation of authorizations if necessary.

● Produces formats and edits correspondence and documents. Express Scripts Tampa, FL November 2013 – December 2014 Patient Care Advocate

● Log, track, resolve and respond to all assigned inquiries and complaints while meeting all regulatory, CMS, and Express Script’s Corporate guidelines in which special care is required to enhance Express Script’s relationships; while meeting and exceeding all performance standards.

● Identify root cause for pharmacy claims issues and assist pharmacies in getting claims processed, so member can receive their medication.

● Verifies eligibility, timeliness and record completeness of coverage determination cases and follows up with the provider as necessary.

● Ensures timely processing and review of coverage determinations to meet departmental goals and state/federal specific benchmarks for timeliness.

● Responsible for 20 to 30 calls daily to collect payment on past due accounts. JJ Taylor Distributing Tampa, FL Tell Sell Specialist November 2007- July 2013

● Completes order forms and enters data into computer to determine total cost for customers.

● Communicate with customers regarding invoices, billing, and delivery.

● Maintains product knowledge of all brands and packages assigned to them from J.J. Taylor portfolio.

● Communicates with route drivers and merchandisers daily in order to resolve internal and external customer needs, discuss service calls.

● Persuades accounts to use P.O.S. display items to promote sale of company products.

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