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Customer Service Patient Advocate

Location:
Dubai, United Arab Emirates
Posted:
January 06, 2023

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Resume:

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ASHA JOHN

Mobile Number: +971-*********

Address: AL NAHDA, Dubai, U.A.E.

Email Addres: aduheu@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To work in strong, forward thinking, progressive

and equal opportunity organization where I can

apply the knowledge I have obtained, involving

maximum utilization of my skills and experience to deliver beyond expectations and meeting the

challenges of real-life project.

Strengths:

• Ability to effectively interact with members

at all levels of the organization.

• Flexible to different kinds of work

environment.

• Willingness to learn and work hard.

• Professional and energetic demeanor.

PROFESSIONAL EDUCATION

NHCA - National Health Care Academy

Hospital Business &Administration

Management Course in the year 2020 May

General Nurse and Midwifery

Leyamma Memorial School of Nursing

Mandira Hospital, Kottayam, Kerala

Jan 2001– April 2004

Registered Nurse & M midwifery DHA License

Holder: DHA/LS 00243891/001

Valid BLS and ACLS Card Holder

PROFESSIONAL EXPERIENCE

PERSONAL INFORMATION

Indian, 40 years

Born on May 25 1983

Marital Status: Married

Visa Status: Employment

Language Spoken: English, Hindi, Malayalam, and

Character Reference Available upon request.

SUMMARY OF PROFESSIONAL EXPERIENCE

Head Nurse – Nurse-In-charge

Operation Theatre April 12, 2008 – Still Working

Aster Hospital Mankhool, JCI Accredited, Canadian Accredited and HIMMS Level 6,Bur Dubai, Dubai, U.A.E.

Head Nurse – Operation Theatre

September 4 2008– to present

Aster Hospitals, U.A.E.

Al Mankhool, Kuwait Road & Al Qusais 2, Jebel

Ali

P.O Box: 119428, Dubai, UAE

Staff Nurse, Operation Theatre

May 2005 – Dec 2007

St. Stephen’s Hospital, New Delhi, India

Staff Nurse, Operation Theatre

May 2004- May 2005

Mandiram Hospital, Kottayam, Kerala

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SKILLS AND CAPABILITIES

Behavioral Competencies

• Empathetic

• Caring

• Time Management

• Team Building

• Planning and organizing

• Building Relationships

• Knowledge sharing

• Client orientation

• Result Orientation

• Communication

• Team work

• Reliability

Technical/Functional competencies

• Fundamental knowledge of nursing protocols

• Knowledge of principles and practices of nursing

• Knowledge of Nursing operations/ equipment

• Good knowledge of infection control practices

• MS Office

• Application of nsg. process to holistic patient care

• Care delivery

• Involvement of patient and family in care

• Health promotion and health protection

• Maintenance of care records

• Management of resources in a cost-

efficient manner

Skills

• Good interpersonal and communication and coordination to ensure smooth processes within the operating rooms and communicates appropriately during shifts with the Nurse Supervisor, ACNO and CNO

• Demonstrates excellent leadership ability and participates in department problem solving

• Clinically and technically skilled and competent.

• People-oriented, flexible and adaptable.

• Excellent customer service skills and telephone etiquette

• Knowledge about infection control practices, medico-legal cases and basic insurance protocols

• Ability to generate and interpret reports for local and corporate reporting

• Provides leadership and direction for the staff in the surgical services arena while supporting and delivering the goals of the department

• Ensures the effective delivery of competent, compassionate, and efficient care by monitoring and evaluating patient care processes

• Acts in the role of patient advocate, supervising the overall goals of the department, through leadership, mentorship and guidance.

• Promotes a work environment that demonstrates caring by accessibility of safe equipment and adequate supplies in an efficiently arranged physical setting.

• Operationalizes and participates in continuous quality improvement and risk management programs at the department level in a collaborative manner with multi-disciplinary colleagues.

• Monitors fiscal budget to control operational and capital expenditures while monitoring and adjusting staffing patterns to improve unit productivity.

• Provides a mechanism to monitor and enforce regulatory mandates and compliance. Policy development and implementation.

• Interfaces with consultants on a regular basis maintaining professional relationships and acting as a liaison between all levels of staffing and hospital management.

• Interacting with peers and colleagues and participating in meetings to ensure that staff are advised of ongoing changes, requirements and preparation.

• Maintains good working relationships with other departments heads, managers, physicians, patients, families and outside agencies

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CASES ENCOUNTERED

Cyst, fibroid, stone, and polyp removals, Small tumor removals, Biopsies, Tubal ligation and reversal, Ectopic Pregnancy removal, Cesarean section, Endometriosis surgery, Urethral and vaginal reconstruction surgery, Hysterectomy, Orchiopexy (testicle correction surgery),Knee Replacement Surgery, Hip Replacement, Shoulder Replacement, Arthroscopy, Joint Fusion and replacement, Appendectomy. Breast, Colon, Digestive, Endocrine, Esophageal, Hernia and Laparotomy surgery, ENT, Ophthalmology and Urology surgeries

EQUIPMENTS USED

BP apparatus, Infusion pump, Cardiac monitoring, ECG Machine, Glucometer, Nebulizer, Suction Machine, Pulse Oximeter, Oxygen flow meter,, Syringe pump, Laryngoscope, Defibrillator, Ventilator Laparoscopy console

,Cautery machine,EMS, Harmonic,Enseal,Ligasure, The foregoing information is correct and complete to the best of my knowledge and belief. ASHA JOHN

Applicant



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