Customer Service Representative
Resume:
Carol J Ross
Auburn, WA *****
253-***-**** Home
812-***-**** Cell
**************@*****.***
Career Objective
To obtain employment with a company that can utilize an experienced customer service representative that enjoys helping people and is able to establish rapport with clients.
Over 17 years in Customer Service/ Sales
Over 10 years experience in management
Includes, billing, payroll, expense accounts, as well as accounts payable and receivable
Ignition interlock device sales and technical support
This needs to be a remote job and one I can take with me next year when we move to TN
Work Experience
2014-2022
Scram Systems (formerly LMG Holdings)
8 years in sales enrolling customers, explaining about usage of the ignition interlock devices, prices and fees 1 year in service, providing technical support for device resets and lockouts, maintaining customer accounts, taking payments and explaining billing.
2010-2013
Comcast Fife, WA
Customer Service / Sales
3 years in billing department helping clients with billing issues and generating new sales based on other areas of interest expressed during call. Moved to Sales 12 months ago, working to improve customer experience and educating clients of all the services we offer.
2008-2009
KEY BANK Tacoma, WA
Customer Service/Sales – Checking accounts and debit cards
Worked with clients on their checking accounts, educated them on how accounts worked, found products to strengthen and enrich their relationship with the bank. Completed sales on financial products.
2007-2008
CITI Tampa, FL
Customer Service/Sales – Checking accounts and debit cards
Top sales person for 2008.Assisted clients with checking and credit accounts, recommended financial products to fit their needs, closed sales on products.
Received 2nd highest bonus for sales and 1st in quality. Made bonus every month including in training.
2005-2007
CITI Florence, KY
Customer service/ Sales – Credit cards
Top sales person for 2007. Educated and assisted clients about their credit accounts and recommended financial products to improve their personal banking experience and relationship with the bank. Made bonus every month including in training.
2003-2005
DONNA V’s Cincinnati, OH and Harrison, OH
Worked as a bartender/waitress at Western Hills location. Promoted to manager at Harrison. Set-up bar and restaurant facilities, including hiring staff, scheduling of hourly employees, entertainment and security personnel. Procurement of perishable items and inventory. Balanced accounting records, accounts receivable and payable.
2001-2002
AURORA PUBLIC SCHOOLS Aurora, IN
Substitute teacher Math, English, Special Education and Music
1979-2001
MACK’S FLYING V MUSIC Smithville, TN
Liaison representative to booking agents, record labels, club owners and band members. Coordinated itineraries for travel of domestic and international performances.
Responsibilities included payroll, expense accounts, and accounts payable and receivable and prepared accounting records for CPA.
Education
Southern Ohio College Cincinnati, OH
Pre requisite work for accounting degree
Lawrenceburg High School Lawrenceburg, IN
Accounting, Math, English
References
Pete Wessel
Equipment Services Manager Core Specialty Shops
Desk Phone 206-***-****
Cell 253-***-****
Steve Summers
215 W. Marilyn Ave
Everett WA 98294
David Smith
11607 212th Ave East
Bonney Lake, Wa 98391
Carol J. Ross
28711 48th Ave S
Auburn WA 98001
253-***-**** (home)
812-***-**** (cell)
*************@*****.***
REFERENCES
Kevin Simeoli
VP Customer Service
Citigroup
Mr. Kevin Simeoli will tell you that I am reliable and I always come to work with a positive can do attitude. I engage in our team meetings and try to give suggestions as to ways we may improve our service.
Trisha Woodard
AVP Customer service
Citigroup
Ms. Trisha Woodard will attest to my attendance and my positive attitude. She will tell you I am always striving to do better at my job.
Jerry Allen
AVP O&T Customer Service
Citigroup
Mr. Jerry Allen will tell you I am very capable at building rapport with clients, and deepening their commitment to my company by finding needs they are not aware they have and what my company has to offer.
Rodney Duncan
VP Citi Cards
Citigroup
Phil Welch
AVP Citi Cards
Citigroup
Contact this candidate