NGUYEN THI THANH TAM

Mobile: 669-***-****

Email: aduhbq@r.postjobfree.com

Birthday: 27th May 1978

Address: *** **** *** *** - ** 95123

Experiences

General Manager(March 2021 – now)

Ursin photo editing(real estate) – Norway investment

Digital technical production and ecommerce website development

Organization Development

-Build up Ursin culture to ensure the both customer and employees understanding and follow Vision, Mission and Core Values of Ursin.

- Planning Headcount, Roles responsibility, Functional KPI, Production training materials management (tasks management and projects page by Jira and confluence system), communication on slack channel.

Business Development

-Working with Stakeholder to develop Ursin photo editing website to develop sales of USA, Australia, Canada and newzealand markets which is outside Euprope and Norway markets

-Develop digital marketing flatform on photo editing real estate to develop potential customer for Ursin – Sales Revenue KPI to increase 200% for year 2021 and 150% for 2021

-Develop Key Account management channel to get feedback and service customer achieve at high standard.

-Develop the Customer Service team who are connected among Customers and Production Operators, develop and improve working workflow how for achieve at high standard of services

Financial Management

-Planning projection and cash flow yearly and long term to set Business KPI and deliver to team to make sure growth Ursin’s Business on Stakeholders’s Vision and Mission.

-Operate Accounting, General Affair expenses to spending cost efficiency and make profitable year by year

-Ensure Ursin running business in Vietnam is follow Vietnam legal and achieve zero % penalty from Vietnam government.

Quality Assurance and Research Development

-Build up The Quality Assuarance system and workflow to maintain and achieve production quality from 99% and above.

-Develop Quality management team within production to be key talents of production who can control and improve quality for production employees.

-Develop technical mentors team to be key talents of technical source who will training and develop Capacity source for production

-Develop RD team who will working closely with Business Development team to develop and improve new products style or products competitive with photo editing, floorplan, 3D illustration, video editing, virtual stagging, virtual tour..

Production management

-Planning Capacity for production to maximum customer booking receiving and service on high season à achieve high sales revenues

-Develop management team for production who main planning follow up KPI, training, deployment people in shift, control OT and budget hour to achieve production profitable.

-Build up template and production workflow non stopping in improve production working speed, maximum capacity in each headcount investment.

Human Resource Business Partner

-Build up C&B management how for competitive with the market

-Planning headcount investment, employer of choice branding, recruitment process and develop new talents for Ursin Business.

-Build performance management system to make sure employee improve technical, soft skill to adapt with each position in the organization.

-Driving employee engagement to retain loyalty mainpower at least 5 years and above.

Achievement operate Ursin’s Business KPI in 2021:

-200% Sales revenue – above 200.000.000 usd

-Achieved 30% production profitable

-Allocate Admin expenses efficiecy

-Closing gaps of employees engagement à reducing 70% turnover rate for the organization, retain and secure key talents and key management level

-Changing management style to follow Ursin’s culture.

-Develop 50% new potential customers for USA, Australia market

-Build up maintenance equipment system, depreciation and invest new equipment on recycle.

-Build up customer service channel and feedback, to sastified customers expectation.

-Build up training center, and training material system to support for production

-Develop 5 teams production partner outsource – achieve more than 1000 output per 12hours

-Corporated with more than 10 senior technical single service contract who had leaving Ursin before.

Operation Director(Nov 2017 – Mar 2021)

MAP Vietnam

To manage 4 fashion Brands, ZARA, Massimo Dutti, Stradivarius, Pull & Bears

Responsible on Human Resource and Operation for Fashion retail Brands of MAP Vietnam

+ Organization

Develop the Strategic role of HR for Fashion Brands in Vietnam

Working with MAP stakeholders to develop Core Business Functions

To set up the HR Organization, HR Function, HR Team, HR structural alternatives

Measuring and demonstrating HR Value for MAP’s HR Vietnam

Organizational Effectiveness and Development:

Set up competencies, define the problem, design and implement Organization effectiveness development solution

Workforce Management: workforce planning, staffing plan, implementing workforce management strategies, flexible staffing alternatives, restructuring, talent management, succession planning, knowledge management system.

Employee and Labor relation: Set up the employment relationship, labor relation follow Vietnam labor law, Organized labor actions and Unfair Labor Practices., Resloving Disputes and Disciplining Employees.

HR Information System: HR Policies, Data analytics, Management Tool, Managing Technology Risks, Performance Recycle, HR Communications channel

+ People:

HR Stragegic Planning

Talent Acquistion: Organizational staffing requirements, Job analysis and job documentation, Sourcing and recruiting, selection and hiring, Onboarding program

Employee Engagement: Employee surveys, retention, develop employee engagement initiatives

Learning and Development: Set up the career Development, developing leaders

Total rewards: Set up the Total rewards and Organization Strategy, compensation structure as such Job analysis, Job evaluation and Pay structure, compensation system and benefits structure

Achievement:

Develop HR Organization and People for MAP Vietnam within 6 months,

Develop 30% key internal future leaders for new store opening

Achieve 5% productivity for ZARA brand, Massimo Dutti, Pull & Bear Brand

Achieve 135 billions VND store’s revenue within 6 month from the opening date

Learning achieved with ZARA brand: spending time to working one month at ZARA Japan,visit and understand HR Operation of 100 stores in Tokyo

Head of Partner Resource (June 2015 – Oct 2017)

Starbucks Coffee Vietnam

Job Scope:

Head of Human Resources, responsible to develop Starbucks Vietnam’s organization and People management

Major Responsibility

Organization: Planning the HR strategy to work with Starbucks’s HR regional APAC and Maxim’s Hong Kong stakeholders and execute for Starbucks Vietnam

People Management: Talents Acquisition, Partner engagement, Total rewards efficiency

Learning and Development

-Build Training Plan for Store Partner and investment training

-ROI – Trainining store by store

-Survey and tracking after training to make sure invest training efficiency

-Work closely with Starbucks China and Asia Pacific to update new Training module to apply for Vietnam

-Talent Management: Plan to develop Partner quarterly

Admin Management

-Office management

-Monitor Travelling budget

-Immigration for Expat

-Develope Internal Communication channel

-Responsible to get Store Liciense for New Store Opening

-Manage G&A expenses

KPI Achievement:

2016 – Achieved labor cost below 10%, staffing ration within 95-97% develop 20 internal store manager

Control turnover rate at 15%

Partner engagement achieve 70 score

20 stores achieved breakeven at 20.000 millions USD

Received Incentive trip rewards from Starbucks US to travel to Starbucks Seatle in 2017

Learning Achieved with Starbucks: spending 2 and half months working in Hongkong and Macau to visit 250 Starbucks Stores, learning from Learning and development team and operation team how to develop internal people and inspire people to engage with Starbucks and make their store achieve store profit contribution

Visit Starbucks Roastery store and Headquater in Seatle to learning about Starbucks culture how to inspire people working, creative to success with coffee culture.

Head of Human Resource (April 2013 – end of May 2015)

Orion Food Vietnam – Ho Chi Minh

Job Scope:

Within Orion Food Vietnam including Two manufacturing(My Phuoc Binh Duong and Bac Ninh – Northern) and 5 Branches, this position is responsible to control and run smoothly the HR operations in the whole company

Major Responsibility:

Organization

1-Annual of Planning Human Resource Strategy for Orion Vietnam to presented to HR Korea and Vietnam CEO

2-Plan HR and Training Budget for Vietnam to spending and control efficiency

3-Performance Management Plan: Working closely with Business Development Team to Set Annual KPI for Vietnam and follow up performance evaluation process

4-Set up and monitor Compensation and Benefit for whole country

5-Planning Headcount for manufacturing and Branches, control people cost per headcount efficiency

People

1-Driving employee engagement effectively

2-Strengthening internal policies and procedures

3-Handle Government issue for company as such (labor, environment, fire fighting, Tax inspector)

4-Control and manage headcount how to maximize cost and maximum productivity

5-Return on Investment - Tranining plan

6-Recruitment and selection efficiency

Customer

1-Building a customer service culture for company, conduct training/coaching to make sure employee achieve customer service standard

2-To be become an excellent customer service brand in Vietnam

Employee Development:

+Trainining:

-Training Plan: arrange and schedule training for Branches and Maunfacturing

-ROI Training: Survey and tracking after training and share report to Branches Directors/Manufacturing Manager

-Training: Conduct some internal training as such customer service, sales skill and manufacturing.

+ Promote cuture growth by setting up activities in/out of work place

Employee Relation

+ Teambuilding Workshop

+ HR Forum/Skip level meeting

+ Employee Gathering

+ Annual Employee Survey

Acheivement: implement the organization for two Orion manufacturing, Binh Duong and Bac Ninh. Set up the HR system to control negative issue from the field sales. Terminate 3 branches HR Manager of Hanoi, Da Nang and Southest who cheating on the field sales incentive pay out.

Country Human Resource Manager

Avon Cosmetic Ltd. Viet Nam – Ho Chi Minh

(December 2008 – March 2013)

Major Responsiblilities

Manage 27 contribute center all of Vietnam and manufacturing in Binh Duong

Report to General Manager and HR Director – cluster Malaysia,VN, Thaid

KPI 2009 Acheivement:

Implement engagement score from 49 to improve 79 scores

G&A achieved 8%

Turnover rate 5%

Develop Customer Service for 27 Avon contribution center

Implement HR process and people management system.

Learning how to set up organization, people management system, changing management style and driving employee engagement effectively

To working and learning one month with HR Malaysia Team, visit Kuala Lumpur Avon market to understand the Avon business and how is Malaysia team do success Direct Selling in Malaysia market

Human Resource Manager

APL International Incorporated Ltd.- Dong Nai – May 2004 – end of Nov 2008

(Medical Gloves products – 100% capital of Malaysia)

1.Advising Local Labor Law to General Manager

2.Set up, register and develop company rules & regulations, salary grading list, associate benefit system, local standard operation procedures, associate handbook in cooperation with department heads and market survey companies as well as governmental labor organizations

3.Manage Compesition & Benefit for local company

4.Work with local authorities relavant

5.Monitor Department relavant follow working Instruction, HR policies

6.Filled vacant positions

7.Control and run all recruitment process for all vancant positions, including advertisement, screening, 1st, 2nd and final interviews, reference check, police clearance, health check, paper work procedures for recruitment. Implement all the termination, retirement, compensation process to be tightly fitted to the Company policies and procedures as well as the Viet Nam Labor Code and all related legal laws

8.Monitor ISO 9001 - 9002 - 14000 for factory

9.Oganizing activities for employee as such: team building, end year party, associate gathering, HR forum..

10.Generally control the Admin, housekeeping, Canteen and security activities and service in cooperation with the related service companies to ensure the good, safe and hygienic working environment for the company.

11.To handle Conflicts and discipline for local company

12.To conduct training soft skill for employee

13.Establish and maintain the systems of Social Insurance & Health Insurance and/or Workmen Insurance(if any) for local staff, controlling the implementation process of these procedures, maintaining good working relationship with all local Government Authorities involved in labor relations, e.g. Department of Laobr and Invalid, Labor Sources, Social & Health Insurance Dept, etc. Review and update personnel policies to be in line with the latest labor regulations of the government

14.Operate Local Union Committee

15.Work with GM and HOD in talent management project

16.Implement the performance management process system of performance appraisal for all staff levels to cope with associates’ development plan and salary review.

Human Resource Executive

United Sweetheart Garment Ltd. Viet Nam –Dong Nai - April 2002 – end of April 2004

1.Responsible in Payroll, Social Insurance and benefits relavant of employee

2.Responsible in Recruitment & Training

3.Orientation and conduct HR procedures for New employee

4.Control Security team and Canteen

5.Responsible immigration procedures for foreigner as such extend visa or register work permit…

6.Assist HR manager to conduct discipline meeting.

Education

Bachelor of Business Adminstration (Sep 1997 – Oct 2001)

Van Lang University, Ho Chi Minh City, Viet Nam

Driving Engagement for Organization

Closing the Engagement Gaps

Management Skill for Leaders

Performance Management Process

Talent Management

Career Development for associates

Events & Communication

Negotiation Skill

Problems & Conflicts Resolve

Retail Management Skill

Human Resource Management

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