Customer Service Representative/Medicare

Aetna/Fresno, CA / 2016 – Present

Responsible for ensuring that customer enquiries are resolved with first call resolutions. Doing this by using judgement and taking decisions within established

procedures for each enquiry.

Responding promptly to customer enquiries via

telephone in a professional & efficient manner.

Processing requests for information

Dealing efficiently with questions and queries from customers.

Keeping up to date with all the company's

products, services and procedures

Directing requests and unresolved issues to other colleagues.

Promoting the company’s products and services to customers.

Customer Service Representative / Verizon

Alorica / Fresno / 2015 – 2016

Responsible for working in a fast paced environment, which focused on attention to meeting all metrics.

Answer incoming calls as efficiently as possible.

Review accounts and explain in detail all charges

Maintained a professional manner in high stressful Environment

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Anulismi poir incididunt ut labore et dolore magnanatas utn aliqua. Clear Communication

Empathy

Advocacy

Attentiveness

Time Management

Willingness to Learn

Achievements

ECHS Contingent

September 2018

Quest Certified

July 2018

Education

Associates Degree

Billing and Coding

Healthcare

Heald College

2004 – 2006

aduhb9@r.postjobfree.com

Dallas Holguin/LinkedIn

Fresno, California

Dallas Holguin

P r o f e s s i o n a l P r o f i l e

Motivated and personable customer service representative with 3 years’ experience in providing progressively exceptional customer service. Great communication skills combined profound ability to be empathetic, engage and act as an advocate to members daily. Effectively able to ensure delivery of excellent customer services aiming to retain customers satisfaction and ensure first call resolution.

customer services aiming to retain customers satisfaction and ensure first call resolution

Key Skills Work Experience

559. 316.1724

Contact this candidate