Melody Gadacz

**** *** ***. * #***, Sauk Rapids, MN 56379 -- 320-***-**** -- aduhad@r.postjobfree.com

OVERVIEW

Candidate demonstrates ambitious work ethic, a positive and professional attitude, dependability and extremely elaborate attention to detail; enthusiastically seeks continuous skill development by taking initiative to expand personal growth and strives for career advancement; and takes pride in accomplishing specified goals through hard work and dedication.

QUALIFYING EXPERIENCE

-Over 25 years of exceptional customer service through proven communication skills, exceeding expectations in similar medical fields

-Leadership and management background, including but not limited to: Team, Program, Department, Retail, Auction, Inventory and multiple Office settings

-Capable of answering multi-line telephones efficiently while maintaining assignment completion successfully in fast paced environment

-Proficient in a wide range of computer programs including POS, QuickBooks, Epic EMR, assorted scheduling and insurance systems, various internet and email-based applications, and other company specific platforms

EMPLOYMENT EXPERIENCE:

Bridge Recovery, Meridian Behavioral Health – TMA Trained Medication Aid. (September 2022 - Present)

As a TMA in the nursing department, working with a wide range of vulnerable individuals suffering with addiction, the primary purpose is to provide clients with their prescribed medications at precise times throughout the day. Taking vital signs, performing protocol checks, keeping accurate counts of all medications for each client, completing new intake procedures, documenting discharge information and communicating with mental health providers regarding appointments and medication changes are also essential for the success of these individuals. Clients may also need assistance finding something within the building, to be reminded of scheduled class times, help setting up appointments or simply someone to talk to. No matter how small, each step forward is a huge success!

Sauk Rapids-Rice Public School District #47 – Covid-19 Testing Coordinator (December 2021 - May 2022)

Continually follow all national CDC, statewide MDH and local School District guidelines regarding hand washing and sanitation, proper use of (PPE) Personal Protective Equipment, social distancing and quarantine requirements. Preparation for testing includes properly spacing tables and chairs, providing masks, gloves and sanitizer at each testing area, sanitizing workspaces and collection areas, retrieving sample collection tubes from secure tamper-proof location, assisting with participant registration and check-in, explain collection procedure, obtain signature of consent and ROI if necessary, monitor testing area to ensure participants comply with collection expectations, and protecting all confidential information and test results. As a preventative measure for asymptomatic staff, saliva samples were collected and sent to national Covid-19 approved testing labs, with hopes to eliminate unintentional spread of the virus. Eventually, testing expanded to symptomatic students and staff using an on-site rapid result nasal swab test to help determine quarantine time and return to school date. With minor aged students, initial contact needed to be made with parent or guardian to obtain a signed consent form prior to administering test. All results were tracked and reported appropriately with specific detail to individual tests.

Home Instead Senior Care – CAREGiver, HHA (September 2021 – December 2021)

As a Home Health Aid, the care and responsibilities vary based on the individual needs of each client. Professional services to be provided are determined by the capabilities of the client. While some require assistance with bathing, dressing, toileting or mobility, others require more companionship and intellectual connection. Specialized care for surgical recovery and rehabilitation, Alzheimer’s, Dementia and Hospice patients are also available. During time with the client, the CAREGiver is to observe physical, mental and behavioral changes, encourage physical activity, offer light housekeeping or meal assistance, weather related duties such as raking, shoveling or watering plants, check mail, grocery shopping, provide transportation, medication reminders, dress wounds if necessary and all other requested tasks that the client feels they are unable to perform themselves, within reason. The primary purpose of the CAREGiver is to assist the client with everyday needs, to enhance the quality of their mental, physical or emotional state, and reduce any concerns they may have about remaining in the comfort of their own home.

Great Steps Orthotics and Prosthetics - Front Office/Referral Specialist (February 2019 - October 2020)

Shortly after the initial training period, responsibilities increased from Front Office Receptionist to also managing Referrals. Both positions require patient contact, scheduling, answering telephones, printing daily paperwork, scanning visit notes, and preparing documents for upcoming appointments. While the Front Office is directed more toward initial patient contact prior to their visit, helping walk in patients, working with lab technicians for repairs and replacement parts and communication with transportation companies, the Referral Specialist monitors and disperses incoming electronic correspondences such as patient referrals, care provider notes, prescriptions, demographics and insurance approval and denials. While communication with Practitioners, Clinical Assistants, Billing Specialists, Facility Managers and Patients is an everyday occurrence in both areas, the Referral Specialist primarily prioritizes, enters, scans and forwards incoming information as needed while also handling End of Visit tasks such as scheduling follow up appointments, obtaining signatures for services provided, preparing satisfaction questionnaires, addressing billing questions, collecting payments and ordering supplies. Also, due to the specific nature of the call, and in order to maintain a positive relationship, special attention was given to particular accounts like the St. Cloud Hospital and St. Cloud VA by the Referral Specialist, giving immediate response to urgent patient referral requests and scheduling needs, as well as making accommodations for care both inside and outside of the referring clinic.

Health Partners Central Minnesota Clinics – Clinic Assistant (October 2017 – January 2019)

As a Clinic Assistant, numerous tasks are completed throughout the day at the request of care providers and nurses to ensure the best overall patient experience before, during and after their visit. Working as a team, the clinic ran smoothly from the first phone call from a patient to establish care to reconciling a bill discrepancy from years before. Calls would vary depending on department from verifying demographic information, scheduling appointments, requests to send reminders and test results, nurse triage and medication management. Whether patients are needing medical, dental, surgical, behavioral health, newborn or geriatric care, it all begins with the Clinic Assistant.

Back to Health Acupuncture and Chiropractic – Post Chiropractic Therapy Director, C.A. and X-Ray Assistant (June 2017 – October 2017)

Daily operational obligations include assisting patients with scheduling, check in/out, obtaining vital signs, updating Electronic Medical Records and chart notes, billing, collections and claim resolution, creating new patient files and discharge notices and personalizing financial plans. As the therapy director, specifically designated responsibilities for post chiropractic treatments would also include definitive positioning of Low-Level Laser, Traction Table placement, Ice application, Acupuncture Stimulation Device removal and providing after care instructions. Beyond that, per recommendation and request of the owner and Chiropractor Dr. Jeremiah Bursch, himself, a State of MN Limited X-Ray Operator Certification was obtained through the MN Chiropractic Association, granting the ability to accurately measure patients to reduce radiation exposure, properly prepare x-ray film cartridges, maintain precise chemical levels in film processor and develop x-ray films ensuring the highest standards of radiographic quality were met.