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Customer Service Warehouse Receiving

Location:
Hollywood, FL
Salary:
100000
Posted:
January 07, 2023

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Resume:

Jorge A Suarez

*** ** ***** ***, ******** pines Fl 33029 305-***-****

Email: aduh7f@r.postjobfree.com

Profile: Accomplished and well-rounded management professional with 20+ years of experience in the manufacturing and distribution industry. In charge of purchasing, inventory controls, supply chain management, price negotiations and sales. Record of success building teams, increasing profits and streamlining operations. Exceptional trainer with skills to motivate peak individual performance from team members. Extensive logistics and supply chain experience.

Areas of expertise include Data migration, import and domestic logistics, purchasing management, negotiation skills, inventory control, vendor relations, planning/implementing proactive procedures, team building and leadership, upward and downward communication, analytical, well organized, well-traveled, strong written and oral communication skills, familiar with foreign cultures and customs, completely bilingual (English and Spanish).

PROFESSIONAL EXPERIENCE

LSG Sky Chefs, Miami Florida, May 2022 – Present

Materials Manager for Miami Market

Responsible for overseeing all inventory and purchasing operations for the Miami market.

Department head with 9 direct reports and 50 indirect reports

Created and enforced inventory controls with strong FIFO requirements

Responsible for executing, planning and optimizing internal supply chain activities including inventory, ordering, receiving, storage and issuance of all food and beverage products.

Oversee departments economic and operating performance.

Provide data for development of annual business plan and budgeting for department.

Ensure the department work methods are in line with company standards and customer contracts.

Responsible for departments costs to budget through effective manpower planning, scheduling and overtime usage.

Work closely with other departments to create lean and efficient processes

Applying the principles of Lean to optimize internal logistics and create sustainable just in time/in the right sequence materials management.

Ensure compliance with quality standards, US Customs, USDA, FDA, HACCP and OSHA

Participate in daily briefing.

Investigate customer quality issues, develop and implement corrective actions.

Continuous improvement in both my department and its communications with internal and external departments.

Dyno Merchandise, Pompano Beach, Florida, 2011 – May 2022

Director of Distribution and Customer Service

Responsible for all warehouse and distribution operations in our Pompano distribution center as well as in our 3PL shipping locations, including all logistics and domestic tariff negotiations. Responsible for customer service, quality control and logistics department.

Significant Contributions

Responsible for all RFP proposals and pricing negotiations.

Responsible for sourcing and negotiating all 3PL related contracts.

Remotely managed 3PL receiving, shipping and inventory controls.

Increased shipping and order capacity from $22M to $29M during Covid-19 in 2020.

Implemented Covid-19 processes and procedures to protect the safety of our distribution team.

Negotiated pricing and approved all commercial contracts for fulfillment center as well approved all invoices from vendors and business partners,

Negotiated LTL and truck load tariffs that cut shipping costs by an average of $73,000 a year.

Hired and trained our warehouse, quality control and customer service managers as well as our logistics coordinator.

Created inventory control procedures that lead to 99.4% inventory accuracy during 2020.

Team leader in data and process migration to our current WMS system.

Team leader in data and process migration to Acumatica.

Supported Purchasing managers to achieve optimal JIT inventory levels.

Increased sales per labor hour by 18%

Implemented best practices to minimize chargebacks with Amazon and all other big box retailers.

Strong budgeting and cost evaluation skills.

Championing a culture of teamwork and accountability.

Forecasting labor needs.

Capex evaluations to increase production and efficiency.

H.B. TRIM CO, Medley, Florida, 2002 – 2011

Operations Manager

Report directly to CEO, and responsible for all operations in our Miami and off-shore offices and warehouses (Guatemala, El Salvador and Dominican Republic). Directly responsible for all hiring in our corporate office. Managed purchasing, customer service, logistics, warehouse, accounting, IT and offshore managers. Sourcing and price negotiations for all logistics/freight within the US and Central America.

Significant Contributions

Remotely managed 3 offshore manufacturing and distribution plants.

Responsible for all RFP proposals as well as pricing negotiations for all business partners and 3PL’s

Responsible for all commercial contracts as well as negotiating all pricing from partners and vendors.

Helped grow the company from $9 million to $22 Million by building a strong and competent team and streamlining operations.

Managed a staff of over 50 employees.

Direct reports include Purchasing, Logistics, Sales, Customer Service, Accounting and Warehouse Managers.

Hired and trained plant managers in our Guatemala, El Salvador and Dominican Republic offices. I have spent extensive time traveling and am very well versed in the culture.

Supervised all stages of software conversation to SAP. Responsible for the training of SAP in our Miami and offshore offices.

Implemented inventory controls and maintained an average accuracy rate of 97% in all of our locations.

Emphasis on customer service excellence resulting in customer retention.

Produced quarterly and yearly sales projection and actual sales reports for parent company.

Created and enforced new procedures for entering customer orders, vendor purchase orders, warehouse receiving and invoicing.

Helped improve A/R by expediting invoicing process and making invoices and account statements available to our customers.

Negotiated all global freight pricing which directly increased our GP by lowering our landed costs on shipments.

Helped the company transition from a distributor to a manufacturer.

Responsible for vendor relationships and price negotiations with our Asian Vendors.

Produced all royalty and weekly sales reports for our parent company.

Worked directly with CFO to produce timely and accurate monthly and quarterly financial reports.

Created procedures and reports in SAP to monitor profitability on a daily, order by order basis

Created forms and procedures to improve efficiency in our shipping and logistics departments.

Created procedures to monitor container loading efficiency.

Improved procedures for returns and credit/debit memos.

Responsible for all payroll and Human Resource duties.

Education

Business Administration

City College of NY

Computer Skills

SAP, Acumatica, MS Word, Excel, Outlook, PowerPoint, Lotus and other Windows-based applications. Member of Vistage/TEC since 2004

Fluent in Spanish



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