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Kathryn Joy B. Esteban

aduh2t@r.postjobfree.com +63-956*******

AS Fortuna St., Banilad,

Mandaue City

Attentive to details, processes, and, most importantly, to people. Motivated to bring my work experience to a growing company, where compassion for others and knowledge of efficient customer service will be key to winning the day. WORK EXPERIENCE

MeRISE English Academy - Business English Instructor January 19, 2021 - current Cebu City

Plan, organize, and provide instruction in English that meet company (national) and international standards Administer academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets and progress in language acquisition Maintain complete and accurate records of student progress and evidence of growth and progress QQ English Company - English Instructor

July 8, 2019 - April 2, 2021 Cebu City

Address all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area Employ a variety of instructional techniques and strategies to meet different aptitudes and interests of students Manage allotted learning time to maximize student achievement ePerformax - Customer Service Representative

October 1, 2018 - April 27, 2019 Cebu City

De-escalate situations involving dissatisfied customers, offering patient assistance and support Guide callers through troubleshooting, navigating the company site or using the products or services Collaborate with other call center professionals to improve customer service EDUCATION

University of Southern Philippines - Foundation - Juris Doctor 2018 - current Salinas Drive, Lahug, Cebu City

University of Southern Philippines - Foundation - Bachelor of Arts, Political Science June 2014 - August 2018 Salinas Drive. Lahug, Cebu City Awards

Dean's List (7 out of 8 semesters)

Cum Laude

SKILLS

Microsoft Excel, PowerPoint

Written and oral communication

Detail-oriented

Team play

St. Therese Drive,