Service Representative Customer

KM

KELLY MACKAY

*************@*****.*** 630-***-**** Woodridge, IL 60517

Well-grounded Accounts Receivable/Customer Service Representative with experience successfully optimizing day to day operations of business. Precise reporting and accurate records management. Stellar interpersonal and operations oversight skills. Extremely organized and detail orientated. Accounts receivable

Billing automation

Invoice statements

Proficient in OakStreet

Customer Service

Order and Invoice entry

Ginkgo Int'l Ltd Woodridge, IL

Accounts Receivable/Customer Service

Manager

03/2002 - 07/2020

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Prepared packages for shipment by generating invoices and seĴing up courier deliveries.

Resolved invalid or unauthorized deductions by following pending deductions procedures.

Received and input receivables payments in compliance with internal financial procedures.

Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts. Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers.

Facilitated payment of invoices due by sending bill reminders and contacting clients

Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data. Built strong rapport with new and existing clients to beĴer serve financial needs and promote branch loyalty.

Shawmut Design and Construction

Downers Grove, IL

Receptionist

Answered and directed incoming calls using multi-line telephone system. Received incoming packages and mail, dispersed parcels and shipped outgoing items.

Summary

Skills

Experience

08/2000 - 11/2001 Assisted with all projects when needed. Assisted when needed.

College Of DuPage Glen Ellyn, IL

Downers Grove North High School Downers Grove

High School Diploma

06/1999

Education and Training

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