Branch Manager Mortgage Broker

CARMEN HEADWORTH

626-***-**** adugy8@r.postjobfree.com

Summary

Effective Mortgage Broker proudly offering over 24+ years' experience in cultivating leads that turn into great business opportunities. A poised go-getter handling stressful situations and remaining composed. Successful at putting together closing paperwork, evaluating information and documenting actions. Knowledgeable about researching and resolving problems.

Completes high-quality work in fast-paced settings making complex real estate transactions seamless for buyers, sellers and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers. Thorough and detail-oriented with proven expertise in evaluating packages with balanced approach encompassing both risk mitigation and profit goals.

Skills

• Strategic Sales and Planning

• Customer Satisfaction

• Recruiting, Training and Coaching

• Team Building

• Internal Financial Control

• Budgeting

• Automated Financial System

• Reporting

• Analysis

• Underwriting

• Notary Public

• Business Development

• Expert in risk management

• Account analysis expertise

• Excels in team leadership

• People-oriented

• Strategic planning

Experience

Senior Recording Specialist 01/2022 to Current

Doma

• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

• Supervised a strong team of 7 employees with recording requirements from different counties and performed efficient training on regulations and county requirements.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recording Specialist 09/2019 to 12/2021

Stewart Title Guaranty Company

• Adhered to federal and state compliance guidelines relative to retail mortgage lending.

• Performed daily maintenance of loan applicant database.

• Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.

• Worked together with county regulations and recording requirements to submit recording documents electronically or through paper recording.

• Determined and analyzed to maintain quality control of the documents and recommended additional documents and corrections from lenders.

Branch Manager 01/2010 to 01/2018

OneMain Financial

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Designed sales and service strategies to improve revenue and retention.

• Managed service and collection activities and researched credit histories of clients to decide feasibility on lending loans.

• Educated customers on variety of loan products and available credit options to promote valuable decision- making both online and in-person.

• Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.

• Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates.

• Articulated growth objectives and operating plans. Branch Manager 01/1997 to 01/2009

HSBC Mortgage Corporation

• Responsibilities included motivating employees by preparing morning meetings and issuing goals for the day, including assuring that customers always receive the best product available for their use, evaluating new applications credit portfolio accurately with the customers so that they could make an informed decision. Assisted customers in finding the right solution. Expertise was Mortgage loans, Equity loans and personal loans. Reviewed new department policies & procedure manuals for the consumer division, trained new hires developing a working knowledge of all new systems and protocols. Managed and supervised team members in setting and achieving production goals, exceeded branch audits and obtained consecutive exceptional audits for my branch office.

Licenses

• Notary Public Expiration 11/10/2019

• Accident and Health Agent (life insurance): Expiration 04/30/2020

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