LINDA FLYNN

Bridgewater, NJ *****

908-***-****

Strategic Planning Regulatory Compliance Operations Management

Execute in a fast paced, high demand, environment while maintaining multiple priorities. Ability to coordinate completion of multiple tasks and meet aggressive time frames with ease. Strong analytical skills with a high attention to detail allows for the ability to anticipate and solve problems. Takes initiative to help improve procedures and policies. Proactive approach to solving problems and streamlining processes. Ability to read, analyze, and interpret information and reporting. Strong record of following necessary processes in place to ensure compliance and value accomplishments and display courtesy. Committed to providing quality service for teams, clients and business partners while maintaining a reputation built on quality, service, and ethics.

CORE COMPETENCIES

Customer and Team Support Relationship Building Communications Resource Management

Data Analysis Change Management Thought Leadership Presentations Contract Negotiations

EXPERIENCE

Regulatory Compliance Manager (Federal Communication Commission) – AT&T 2008 - 2022

Managed and implemented quality operational requirements for Voice and Data business Telecommunication Services within the boundaries of new and established FCC regulations.

Managed Regulatory rate changes which secured $800M in annual revenue and eliminated the risk of FCC Fines and Violations for 20+ billing systems. Met revenue objectives 100% of Plan year after year.

Supported Finance with biller audits that recovered $6.12M in additional annual revenue.

Assisted Billing Operations, Customer Service, Finance, Sales, Contracts, and Legal with customer disputes, and inquiries regarding the assessment of Federal Surcharges on 200+ Product Offers.

Supported FCC customer escalations to eliminate contra revenue, and FCC Fines/Violations and negative customer relations.

Helped Sales and Contract Negotiators with assisting large scale customers to understand the impact of Federal Surcharges to their annual budgets for new, existing, and win-back contracts.

Gathered and provided support data for FCC and PUC adhoc and annual reports.

Regulatory Compliance Manager (Public Utility Commission) – AT&T 1998 - 2008

Ensured state requirements are adhered to in accordance with PUC regulations for Local and Intrastate Business services.

Reviewed and interpreted regulations in order to develop and implement new processes for functions related to Network Management, Customer Inquiry, Provisioning, Ordering, Maintenance, Credit and Collections, Customer Notification, and Billing.

Researched and gathered data for monthly, quarterly, annual, and adhoc PUC and FCC reports for purposes of Competitive Classifications, Carrier Inventory, and Interrogatories for Civil Investigative Demands.

Led efforts towards the Development, Testing, and Implementation of the Performance Metric Reporting System (MARC) to streamline reporting of Local services pursuant to state regulatory requirements. In addition, managed the funding for the development and continuous maintenance of the system.

ASSISTANT STAFF MANAGER – AT&T 1989 - October 1998

Developed and deployed new initiative processes from inception through life cycle for LDS, Local, Wireless, and WorldNet Services.

Researched and interpreted Public Utility Commission Regulations. Responsible for coordinating with the Field, Product House and System Development personnel to manage the System Change Request Process. This included issuance of CCMS impacting System Change Requests, provision of in-depth requirements, prioritization and negotiation of the placement of the SCR’s in system releases to ensure compliance for Local Market Entry.

Managed a 6-person work group responsible for the identification and write-off of “worthless” accounts, resulting in reduced corporate bad debt in excess of $1M.

LINDA FLYNN PAGE 2

Primary Customer Financial Service contact to improve communication and uniformity between various AT&T entities such as Law and Government Affairs, Billing Control Office, Corporate Bankruptcy Office, Outside Collections Agencies, and Customer Care. Developed and Implemented Methods and Procedures for the CFS Organization. Packages developed included Collections, Refunds, Bankruptcy, Credit Management, Political Accounts, and Payment processes for all Business Stratas.

Served as CFS litigation witness that included court testimony, arbitration, discovery, and out of court settlements, which avoided litigation costs to the corporation.

ACCOUNT REPRESENTATIVE, CREDIT MANAGEMENT -AT&T - 1988 - 1989

Analyzed Reseller accounts to determine deposit requirements and collected $2M annually in securities thus, minimizing exposure to bad debt.

Identified complex sales implementation issues and negotiated with various organizations to remove obstacles ensuring expeditious provisioning of customer orders.

Coordinated and managed special projects for the Accounts Receivable Management Center, which established new processes that enhanced productivity.

Educated customers regarding credit options to ensure timely receipt of revenue while minimizing exposure to corporate write-offs.

ACCOUNT REPRESENTATIVE CARRIER SERVICE CENTER – AT&T (1987 to 1988)

Responded to Outside Collection billing inquiries and claims, including extensive reference to FCC Tariffs.

Interfaced with Customers, Account Teams, and Local Exchange Companies to resolve major collection disputes and ensure AT&T’s timely receipt of revenue.

Negotiated, formulated, and executed payment plans ($62M annual revenue) for Reseller delinquent accounts.

Researched and resolved billing claims ($4.5M), including facility inventories and usage analysis. Created various reports for tracking and updating accounts.

EDUCATION

A.A.S., Business Management, Middlesex County College

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