Customer Service Assistant Manager

LATEESHA LITTLE

**** ***** ****** ●Lithonia, GA *0058● 203-***-**** ● adugxu@r.postjobfree.com

Hard-working team player offering Management and Customer Service Experience Exceptional Customer Service providing 8+years of experience ranking top sales manager in district. Accomplished record setting figures by increasing sales from $450,000 to 1 million dollars within two years. Proficient in Microsoft Word.

SKILLS

● Excellent Sales

● Training/Development

● Management Knowledge

● Team Oriented

● Customer Focused

● Inventory Control

● Initiative

● Enthusiastic

● Exceptional Communicator

EMPLOYMENT

Customer Service Manager 2021-2022

Five Star Food Service

● Invoiced Products

● Routed drivers every morning

● Trained new drivers and merchandisers

● Maintained good customer relations while increasing sales

● Resolved any complaints via email or on site through communication with service techs and other management.

Executive Assistant 2016-2021

Credit Warriors Inc,- Atlanta GA

● Schedule Appointments

● Respond to all emails

● Set up all new accounts

● Use excel to put in new clients information

● Train new staff

ASSISTANT MANAGER 2012-2016

Wheels-Hamden, CT

● Assist management team as directed with product orders

● Lead a sales team and develop tremendous working relationships with my customers to fulfill their needs.

● Follow and enforced all vendor policies

● Perform unannounced cash audits

● Properly assign tasks and responsibilities to associated to ensure quick service times

● Complete daily paperwork and finalize

STORE MANAGER

Lids/Hat world-Milford, CT 2007-2011

● Managed retail sales, and general store operations

● Performed proper documentation and record keeping

● Processed all inbound merchandise shipment, store to store, and store to warehouse product transfer.

● Introduce training programs that enhanced employee performance and helped build a motivated workforce.

ASSISTANT MANAGER

Footlocker-Trumbull, CT 2003-2007

● Grew profitability by increasing sales and incentives

● Ensure customer needs and complaints were resolved

● Maintained store appearance and product presentations to company standards.

● Recruited and trained employees

● Handled returns and exchanges of defective products.

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