Tonya Sales

*** ******** *****

Simpsonville, SC 29681

adugxs@r.postjobfree.com

864-***-****

Looking for a fast paced, work from home position where I can utilize the skills, I have acquired in my professional experience to help others.

Work Experience

Director of Development CCO

Alliance Group & Associates - Greenville, SC

September 2018 to October 2022

Chief Compliance Officer. Maintain and implement Compliance Management System with clients, and collection floor. I want to use my passion and skills to train new hires and conduct continual training for all regulatory state and federal laws.

Director of Development. Compliance training new hires and continual training for regulatory laws. I am passionate about helping those around me.

Workforce Management/Team Lead/Claim Processor

Concentrix Turbo Tax, AETNA, CIGNA - Greenville, SC

December 2015 to February 2018

RTA WFM ensuring that staffing was adequate to meet SLA during tax time.

Team lead consumer member services overseeing up to 75 advocates. Handled escalated calls in a high paced high-volume environment coaching and development. Research duplicate issues on claims, denied claims for not precepts, medical records, etc. Working with processing claims for Employer driven medical vision or dental.

Compliance Department Manager/Compliance Auditor/Director/Trainer/

Recovery Supervisor

Dynamic Recovery Solutions - Greenville, SC

July 2002 to August 2015

Consumer Recovery Associates (FKA Debt Recovery Associates) Greenville, SC Resurgent Capital Services (FKA Aegis Group) Greenville, SC

VENTUS Capital Services, Greenville, South Carolina

Supervisor over eight personnel working in compliance roles: Correspondence/Dispute Handling;

Media Requests; EOSCAR Handling; Regulatory Complaints; Quality Assurance Specialist. Compliance Trainer for several Regulatory requirements: FDCPA; TCPA; FCRA; SCRA; EFTA; GLBA; UDAAP; PCIDSS; and ECOA. Previous Team Lead over 25-50 employees with all supervisory requirements, Testing for certification of FDCPA, coaching and development, audits for company FDCPA and state law compliance, to include client service contingency contracts, and adherence to all company policies and procedures: credit report updates, filing of wage garnishments, and/or judgments in applicable states. Inbound-outbound calls. Account reconciliation for owned or contingency client. Settlement letters, payment processing. Skip Tracing for location information, timesheets, vacation requests, disciplinary or merit action as warranted.

Corporate Solutions Dispatcher

TELECO - Greenville, SC

December 2001 to June 2002

Subcontract vendors and technicians to national account base, telecommunications repairs, drafting proposals, purchase orders, purchase phone systems, repair services and changes to programming. Dispatch technicians for site surveys; certify personal computers to specified users. Frame rollout for database networks, configured system upgrades or replacements of phone switches, and return merchandise authorization management. Minimal technical support for technicians on customer sites.

Team Leader

New-South Communications - Greenville, SC

September 1999 to November 2001

Supervised eight employees for the coordination of all T-1 installations for new local, long distance, and Internet service for businesses throughout the Southeast Region, gathered all information of 800 numbers and account codes, assigned new telephone numbers, digital subscriber line, confirmation of demark locations, and porting of numbers. Attended conference calls to discuss any matters directly related to the change of service. Tested calls over all carriers for accurate transmission.

Legal Project Assistant

Arcadia Geraghty & Miller - Greenville, SC

August 1997 to May 2001

Legal Project assistant to 12 engineers and subordinate employees with the processing of all incoming

application packages from cellular companies bidding to collocate with the BellSouth Tower

Attachment Program for available Real Estate signings, and determined several types of prospectuses (pole, height, antennas, portable microwave dishes, accuracy of structural analysis and location of new BellSouth Towers). Draft

proposal letters for prospective clients.

Legal Secretary

Babb & Babb Attorneys - Laurens, SC

December 1990 to July 1997

Dictation, client review, set appointments, prepared motions, pleadings, and briefs relative to family, common pleas, criminal, and probate Court filings in a timely fashion to meet appropriate deadlines. Complete real estate closings, including, but not limited to, title searches (25-50 years), site surveys, payoff letters, overnight certified checks for payoff to creditors, escrow payments, preparation of Title Insurance Binder, Final HUD Statements, preparation of contract for deed, deed descriptions from plats, mortgages, overnight package to appropriate lender. File all mortgages, deeds, and contracts in courthouse. Adherence to all motions filed by defense attorneys.

Officer

Public Service Commission - Columbia, SC

March 1992 to September 1993

Inspected trucks for preventative maintenance safety, and logbook compliance with safety and traffic laws of the State of South Carolina, and the Public Safety Commission.

Deputy Sheriff

Greenville County Sheriff Department - Greenville, SC

December 1989 to November 1991

Duly enforced judicial laws for Greenville County.

Legal Office Assistant

JAG Office

June 1984 to November 1989

United States Army, Various Locations

Supported action officers in their various clerical duties; Editing Standard Operating Procedures;

Training Manuals; Briefings; Conference Calls Briefs; Meetings; Training sessions; ordered supplies as needed. Field deployment as needed for occupational Specialty of forklift operator.

Education

Business Writing

Greenville Technical College

January 2007 to August 2010

Diploma

BALLOU Senior High School

1980 to 1984

Skills

• Customer Experience

• Call Experience

• Microsoft Office (20+ years)

• Payroll

• Data Entry

• Scheduling

• Outlook

• Human Resources

• Medical Office Experience

• Strategic Planning

• Training

• Budget goals

Military Service

Branch: Army

Service Country: United States

Rank: E5

June 1984 to November 1989

Supported 11 action officers with all legal, and supply demands.

Commendations:

Army Service Ribbon

Overseas Ribbon

ARCOM Medal 1st Oak Leaf Cluster

Certifications and Licenses

Notary Signing Agent

Field Service Inspector (Commercial/Residential/Auto)

December 1991 to Present

Additional Information

AREAS OF EXPERTISE:

HIPAA Certification

Office Administration

Executive Management

Supervising Personnel

Multi-task in a Fast-Paced Environment

Analyze and resolve work problems

Customer Relations

Notary Public

Field Inspector

Strengths: well developed communication and written capabilities; strong interpersonal qualities;

detail-oriented; composed and innovative team player; superior organizational skills; able to

strategically comprise and successfully reach goals; motivated self-starter with initiative.

Computer experience: All Microsoft Products.

Contact this candidate