Service Remote Data Entry
Resume:
KATHRYN VARLEY
Passion for working with the public. Assistant/ Support / for all things Human Resources, Recruiting, Remote, Hybrid, Admin Asst/ Customer Service Remote, Courier Grapeview, WA 98546
***************@*****.***
My background is mostly in human resources management and customer service. I have extensive experience in both as well as in business administration. I have a passion for working with senior citizens and our most vulnerable folks amongst us. I had a business that focused on what was in part, assessing and addressing the needs of home-bound folks with disabilities or seniors with social services. Sold the business and have recently been more in the Medical call center customer service field.
I've been trained on SharePoint, One Note, Salesforce, KMT, Maxphone, Availity, Outlook calendar, Privacy Tool, Square app, navigating three screens and a head set. Microsoft teams and hundreds of hours doing mock calls, worksheets and classes on Empathy vs sympathy, diversity and inclusion, active listening and HIPPA and how to properly use PHI for patients and providers. We briefly trained on coding, credentialing and channeling.
I bring almost 20 years of human resources experience. From recruiting, screening, the on/ out boarding process in its entirety, training, safety preparedness along with Covid protocol. As a recruiter or in any division of human resources management, I have a plethora of experience in the following but not limited to:
Conducted background checks using WATCH and Washington Courts along with other sources to vet potential candidates. Scheduling for drug screening, vaccinations, and drug tests. Verifying referrals and past relevant information, labor and industries-related issues, including internal investigations. I've managed conflict resolution between employees and was integral in procuring ongoing classes and seminars to coach on how to deter harassment and triangulation. I've had to deal with terminations and the disciplinary process.
In closing,
I have a cell phone, a reliable car, and insurance. Drug and nicotine free.
Will pass any background check administered.
Inclusion is important to me. I would love to work for a company that champions either seniors or folks with disabilities, vets, or low-income minorities. Ideally, I would love to find a remote/ hybrid position or a courier where I can work independently. Thanks so very much for your time.
Authorized to work in the US for any employer
Work Experience
Office Administrator
Flowers by Joseph - Shelton, WA
January 2011 to Present
Website and social media accounts management, retail sales in store, online and via phone. Deliver flowers to customers and help set up for events. Help screen and recruit, supervise employees.
Administrative Assistant
MASON GENERAL HOSPITAL - Shelton, WA
October 2021 to May 2022
Front desk receptionist. I check patients in and am first point of contact. Ensure masks are being worn properly and that Covid guidelines are being followed according to government mandates. Check temperatures and field questions and help patients to and from their vehicles in and out of wheelchairs, or help steady them with walkers, or help them with directions or understanding hospital protocols and/ or appointment questions and more
Business Owner/Manager
Above and Beyond - Shelton, WA
2003 to October 2021
141 Beaumont Suite B Shelton, Washington 2003 to 2021 360-***-****
• Developing new accounts using solid company presentation / Knowledge of all aspects of facility maintenance, Labor estimates, material / Equipment costs
• Scheduling services while upholding bonding / Insurance and safety requirements; Developed lasting relationships with clients to procure/secure accounts
• Day-to-day operations, managing performance of employees/ Recruiting, background checks, Reviews, Producing bids/proposals/ Promoting and advertising to retain solid client base while building it. Charting hours, Payroll/ documenting data relative to ensure state and employer licensing regulations.
• Worked with seniors and our most vulnerable folks by helping with transportation, shopping, running errands, helping with technology and needs around the house for independence and safety of the client, helping with acquiring social services or phones, or just respite homecare. Administrative Assistant
Washington State Transit Insurance Pool - Olympia, WA 2003 to 2006
2629 12th Court SW Olympia WA 98502 360-***-****. 2003-2006 Front Desk Reception /Clerical/Claims Support Al Hatten- Executive Director
• Answering /fielding a multi-line phone system/ Assisting anxious claimants, while acting as a liaison between claim managers /health care providers/board members
• Faxing / Document scanning/ Data entry, Management of reception area, Handling incoming, outgoing mail Clerical support for WSTA board members as well as WSTIP
• Reviewed/Compiled reports /checked for accuracy /follow up evaluations. First contact for clients and board members
Education
Diploma in Business Administration/ Human Resource Management South Puget Sound Community College - Olympia, WA
January 2003 to June 2006
High school diploma in General Studies
Associate's degree
Skills
• Recruiting (10+ years)
• Customer service (10+ years)
• Filing (10+ years)
• Maintenance (10+ years)
• Data entry (10+ years)
• Microsoft Office (5 years)
• Microsoft Outlook (3 years)
• Public speaking (3 years)
• 10 key calculator (8 years)
• Facilities maintenance (10+ years)
• Hospital experience (1 year)
• Sales (10+ years)
• Front desk (10+ years)
• Typing (10+ years)
• Clerical experience (10+ years)
• Project scheduling (10+ years)
• Public relations (10+ years)
• Management (10+ years)
• Procurement management (10+ years)
• Administrative experience (10+ years)
• Human Resources (10+ years)
• Negotiation (5 years)
• Merchandising (8 years)
• Office Management (10+ years)
• Claims (3 years)
• Inventory (10+ years)
• Operations (10+ years)
• 10 Key Data Entry (10+ years)
• Multi-line phone (10+ years)
• Advertising (10+ years)
• Retail sales (10+ years)
• Outside sales (4 years)
• Operations Management (10+ years)
• Microsoft Excel (3 years)
• Microsoft Word (5 years)
• Computer skills (10+ years)
• Communication skills (10+ years)
• Computer literacy (10+ years)
• Call center (2 years)
• Medical office experience (2 years)
• Organizational skills
• Documentation review (10+ years)
• Courier (10+ years)
• Telecommunication (10+ years)
• Time management (10+ years)
• Phone Etiquette (10+ years)
• Employee Orientation (10+ years)
• Developmental Disabilities Experience (10+ years)
• HR Sourcing (10+ years)
• Social Work (10+ years)
• Writing skills (10+ years)
• Property management
• Account Management
• Quality Assurance
• Talent Acquisition (10+ years)
• Website management (10+ years)
• Social media management
• Interviewing (10+ years)
• Guest services
• Driving (10+ years)
• Customer support (10+ years)
• Human Resources Management
• Delivery driver experience
• One Note (1 year)
• SharePoint (1 year)
Assessments
Customer focus & orientation — Expert
March 2022
Responding to customer situations with sensitivity Full results: Expert
Recruiting — Proficient
March 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Expert
March 2022
Responding to customer situations with sensitivity Full results: Expert
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Highly Proficient
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Data entry: Accuracy — Proficient
March 2022
Entering data quickly and accurately
Full results: Proficient
Learning agility — Highly Proficient
July 2022
Learning and applying new information
Full results: Highly Proficient
Inside sales — Proficient
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Expert
September 2022
Responding to customer situations with sensitivity Full results: Expert
Recruiting — Proficient
June 2022
Managing the candidate sourcing and selection process Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Lost and found Pets of Mason and Thurston, Pierce counties January 2016 to Present
Within a network of contacts I have acquired and built, utilizing different platforms of social media, I volunteer to help reunite pets with their owners. In person with my own rescue and with others. It is my passion, as is helping place rescue dogs with appropriate fosters and forever homes.
Contact this candidate