LaFlora Williams

Customer service

Clarksville, TN 37042

adugwk@r.postjobfree.com

+1-708-***-****

My objective is to secure employment with a company that provides an opportunity to gain new skills, advance my knowledge and promote within.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative U-Haul

U-Haul Truck Rental Service - Clarksville, TN

December 2019 to November 2021

Great customer service, problem solving skills, completing service in a timely manner, updating and managing PSL logs

General Manager

U Haul Moving & Storage - Bellwood, IL

October 2015 to September 2019

Lead by example

Manage/maintain facility

Recruit and train hires

Meet monthly quotas

Provide great customer service

Payroll

Scheduling

Applies excellence managerial techniques to mentor team members and trainee

Midway Storage - Chicago, IL

April 2010 to October 2015

• Provide excellence customer service to customers in person and over the phone to add value to increase profitability.

• Prepare rental contracts and invoices for customers after closing a final sale.

• Maintain and apply cash management policies and procedures necessary to direct a profitable center.

• Perform monthly profit and loss (P&L) analysis reports to record the store monthly performance.

• Applies excellence managerial techniques to mentor team members and trainee.

• Provide competitive marketing methods on how to drive sales and production.

• Implements procedures and internal controls to track and monitor inventory. Midway Storage 3/ U-Haul Franchise Chicago, IL

Facility Manager April 2010-October 2015

• Assisted the General Manager by directing and motivating center personnel in order to meet objectives, as well as maintaining good customer relations at all times.

• Performed physical duties of long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs. assisted or unassisted.

• Provided Excellence customer service.

• Prepared rental contracts and invoices for customers.

• Maintained the facility and lot in a clean condition.

• Cleaned and inspect rental equipment

Assistant Clerk

Goldberg Law Firm - Chicago, IL

December 2006 to January 2008

• Received and filed documents and vital records.

• Answered the telephone, responded to questions regarding court documents from persons in the legal system, other governmental agencies and the general public.

• Opened mail, prioritized requests and filed requests with appropriate staff/entities.

• Answered questions and performed tasks related to the receipt, review, and processing of official legal documents.

• Ensured that necessary documents are included in all case files before submitting them to court.

• Issued certified copies of court documents.

Education

Prairie State College - Chicago Heights, IL

January 2016 to Present

Management Skills

Westinghouse Career Academy - Chicago, IL

August 2001 to June 2005

Skills

• P&L

• Facilities Management

• Payroll

• Facilities Maintenance

• Management

• Recruiting

• Inventory Control

• Budgeting

• Strategic Planning

• Project Management

• Financial Report Writing

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