Eligibility Specialist Service Representative
Resume:
KAREN R. SKELTON
**** **** ******* ***** **** l Hoover, Alabama 35216 l 334-***-****
l *************@****.***
EDUCATION
Bachelor of Science in Political Science; Minor in Business Administration
Troy University, Troy Alabama 3.764 Cumulative GPA (Magna Cum Laude)
WORK EXPERIENCE
November 2008- State of Alabama Medicaid Eligibility Specialist
November 2013 Pelham, Al
•Determine Medicaid eligibility in the Family Certification Division
•Process applications received in person, drop box, by mail, or online
•Daily phone interaction in order to assist clients with the application process, or answer questions
•Address and resolve issues with applicants pertaining to their specific needs
•Meet with clients daily in order to help complete applications, answer questions, and address concerns
•File applicants' information in order to maintain organization within the office
•Archive files as required
November 2013- State of Alabama Medicaid Eligibility Specialist Senior
April 2021 Birmingham, AL
•Determine Medicaid eligibility in the Elderly and Disabled Division
•Process applications in a timely manner, process monthly reviews for active cases
•Obtain information regarding income and assets and resources in order for correct determination
•Daily phone interaction in order to assist with the process of eligibility (families banks, insurance companies, nursing homes)
•Resolve issues as needed
•Archive records yearly
October 2021- Best Buy Customer Service Representative
October 2022 Birmingham, AL
•Remote work for customer service department
•Daily phone interaction in order to handle all affairs correctly and timely
•Obtain information in multiple departments to resolve issues
•Use variety of programs and applications in system
•Monthly trainings regarding new policies implemented
ACTIVITIES & ACHIEVEMENTS
•Vast experience with computer programs such as Microsoft Word, Outlook, & PowerPoint
•Maintained excellent GPA every semester at Troy University
•Phi Kappa Phi Honor Society, 2008
•Delta Epsilon Honor Society, 2007-2008
•Chancellor’s List of Troy University, Fall 2007 (for achieving GPA of 4.0)
•Political Science Club Secretary/Public Relations Officer, Fall 2007-2008
•Provost’s list of Troy University, Spring 2005 (for achieving GPA of 3.8)
•Graduated with an Advanced Diploma from Prattville High School, May 2004
•Placed in Who’s Who Among American High School Students and the National Honor Roll
REFERENCES
Karen Golson
Alabama Medicaid Agency Supervisor
Birmingham, AL
Dr. James E Rinehart, Ph.D.
Chair of Troy University’s Political Science Department; Associate Professor
Troy AL
Dr. Steven L. Taylor, Ph.D.
Associate Professor of Troy University’s Political Science Department
Troy, AL
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