KAREN R. SKELTON

**** **** ******* ***** **** l Hoover, Alabama 35216 l 334-***-****

l adugvc@r.postjobfree.com

EDUCATION

Bachelor of Science in Political Science; Minor in Business Administration

Troy University, Troy Alabama 3.764 Cumulative GPA (Magna Cum Laude)

WORK EXPERIENCE

November 2008- State of Alabama Medicaid Eligibility Specialist

November 2013 Pelham, Al

•Determine Medicaid eligibility in the Family Certification Division

•Process applications received in person, drop box, by mail, or online

•Daily phone interaction in order to assist clients with the application process, or answer questions

•Address and resolve issues with applicants pertaining to their specific needs

•Meet with clients daily in order to help complete applications, answer questions, and address concerns

•File applicants' information in order to maintain organization within the office

•Archive files as required

November 2013- State of Alabama Medicaid Eligibility Specialist Senior

April 2021 Birmingham, AL

•Determine Medicaid eligibility in the Elderly and Disabled Division

•Process applications in a timely manner, process monthly reviews for active cases

•Obtain information regarding income and assets and resources in order for correct determination

•Daily phone interaction in order to assist with the process of eligibility (families banks, insurance companies, nursing homes)

•Resolve issues as needed

•Archive records yearly

October 2021- Best Buy Customer Service Representative

October 2022 Birmingham, AL

•Remote work for customer service department

•Daily phone interaction in order to handle all affairs correctly and timely

•Obtain information in multiple departments to resolve issues

•Use variety of programs and applications in system

•Monthly trainings regarding new policies implemented

ACTIVITIES & ACHIEVEMENTS

•Vast experience with computer programs such as Microsoft Word, Outlook, & PowerPoint

•Maintained excellent GPA every semester at Troy University

•Phi Kappa Phi Honor Society, 2008

•Delta Epsilon Honor Society, 2007-2008

•Chancellor’s List of Troy University, Fall 2007 (for achieving GPA of 4.0)

•Political Science Club Secretary/Public Relations Officer, Fall 2007-2008

•Provost’s list of Troy University, Spring 2005 (for achieving GPA of 3.8)

•Graduated with an Advanced Diploma from Prattville High School, May 2004

•Placed in Who’s Who Among American High School Students and the National Honor Roll

REFERENCES

Karen Golson

Alabama Medicaid Agency Supervisor

Birmingham, AL

205-***-****

Dr. James E Rinehart, Ph.D.

Chair of Troy University’s Political Science Department; Associate Professor

Troy AL

334-***-****

Dr. Steven L. Taylor, Ph.D.

Associate Professor of Troy University’s Political Science Department

Troy, AL

334-***-****

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