Danyelle Forman

Dental Practice Management, Insurance Guru, Billing, Collections & Credentialing Manager adugu4@r.postjobfree.com www.linkedin.com/in/danyelle-fives-3959644 PROFESSIONAL EXPERIENCE

Dental Practice/Operations Manager Full-time Management Feb 2022-Nov 2022 Springbrook Dental Seattle, WA.

Managed 10 operatory’s and 24 team members; 3 Dentists, 5 hygienists, 5 dental assistants, 2 EFDA’s and 5 admin. I was responsible for all EOD reporting to our accountant, staff schedules, team meetings, hiring/firing, interviewing, new hire onboarding, operations management, fee schedule maintenance and maintained credentialing and PPO contracts. Coaching/training of our front desk admin team. Oversaw insurance processes and posting. Event planner.

Dental Practice/Operations Manager Full-time Management Aug 2020-January 2022 Healthy Smiles Seattle, WA.

Managed 8 operatory’s and 20 team members; 4 Dentists and 1 Periodontist, 4 Hygienists, 6 Dental Assistants, 4 Front Admin and 1 Sterile Tech. 110 new patients a month, on track to produce $3 million this year. Credentialed 3 associates and 1 specialist, treatment coordinator for our specialist, responsible for all account payables, payroll, EOD reporting to our account, staff schedules, team meetings, hiring/firing, interviewing, new hire onboarding, operations management, fee schedule maintenance and maintained credentialing and PPO contracts. Coaching/training of our front desk admin team. Oversaw insurance processes and posting. Event planner. Dental Practice Manager 6-month Managing Contract July 2019-March 2020 Ballard Dentistry Seattle, WA.

Completely change around a dying, old office of 276 patients into a thriving positive practice that produced profits, happy team members, 40-55 new patients monthly through effective marketing, created a credentialing and PPO management system, converted dental software to Open Dental from Eaglesoft. This office changed into a fully digital office using Drop Box and Google Doc’s. I used Modento, Dental Intel and Renaissance for my digital tasks. Hired a new staff and 2 associates. Brought down the account’s receivables and overdue insurance claims to almost zero. Then Covid-19 blessed us.

Dental Office Manager Full-time Management June 2017 -July 2019 Glo Dental Studio Seattle, WA.

Responsible for all front office duties for this practice, marketing, and staff management. Credentialing/maintaining, posting of payments and insurance maintenance of 22 PPO contracts as an experiment for this dual practice company. I also helped train and coach dental team members with front office processes and Dentrix modules. Doctor closed his practice. Consultant/Coach/Trainer

Fortune Practice Management Coaching, Consulting & Training Jan 2017-June 2017 Worked with Dennis Marvel helping him train his front office teams. Love the operations side of consulting and coaching but learned I missed being in a practice with a steady dental team and patients. Practice Manager Full-time Management Nov 2013-Jan 2017 Dentistry of Bellevue Bellevue, WA.

I was brought in to bring this 30-year-old seasoned practice into the modern-day ways of a paperless office. It was newly acquired by Dr. Khurana, a year later he purchased and merged a smaller office, totally 4000+ active patients. I was hired to set up protocols and efficient systems, credentialing of providers/specialists, train and managed a staff of 18, and re-organize the 6-op schedule with 3 doctors, including orthodontics and TMJ management. I also designed and opened a new specialty practice for him. Developed an online web-based library containing 300+ training videos, weekly blogs, and forums for dental auxiliary. Financial, insurance and treatment plan presentation, collections, scheduling, recall, A/R and A/P, payroll, taxes. Web and social presentation/managing and marketing, maintained credentialing and PPO contracts, new patient concierge, raised production by 20% taking into consideration of implementing fee schedules within 12 months and brought collections up from 81% to 103% in 2 years.

Practice Manager Full-time Management May 2011-October 2013 Carol Loe D.D.S./Mark Waind D.D.S. Seattle, WA.

Managed office operations to include 6 employees; maintained employee files, talent acquisition and terminations. Daily, weekly, and monthly business activities, to include payroll, financial coordination, patient treatment plans, recall and collections. Staff meeting coordinator and facilitator. 1-person front desk. Transition from paper too paperless, expert user and trainer of Dentrix, coordinated sale of practice between parties ensuring effective operational performance during the transition and credentialing of incoming D.D.S. Practice Manager Full-time Position August 2005 – July 2007 Desiree Fletcher D.D.S. Bellevue, WA.

Posting all transactions, daily deposits, scheduling, recall, treatment planning, phones, financial arrangements, and insurance processing. Dentrix/OCS trained. Assisted in conversion between software programs Fully Expanded Cosmetic Lead Assistant 1993-1997 Ordering/inventory and MSDS coordinator.

1-person front desk Dentrix-G-2 * Small office-3 operatories Insurance & Financial Coordinator Full-time Position January 1993- July 2005 Russell Nomi D.D.S. Kirkland, WA.

Posting all transactions, daily deposits, scheduling, recall, treatment planning, phones, financial arrangements, and insurance processing. Dentrix/OCS trained. Assisted in conversion between software programs’. Fully Expanded Cosmetic Lead Assistant 1993-1997 Ordering/inventory and MSDS coordinator. June 1985-January 1993 EDUCATION

1987-1988 Lake Wash Tech College-Dental Assisting Kirkland, WA. 1988-1990 Shoreline Community College Hygiene Pre-Requisites Seattle, WA. EXTRA-CURRICULAR

2002 Dr. Ryhs Spoor Study Club Courses

2004-2009 Volunteer-Boy Scouts of America-Den Leader, Awards Coordinator 2011, 2015 Dr. Charles Blair- Coding with Confidence Workshop 2000-2016 Dentrix Insight Training Courses

2022 CPR Certificate & OSHA/WISHA annual training

2016 Set up a non-profit corporation with an exempt status 501(c)3 PROFESSIONAL SUMMARY

Over 35 years of professional dental practice experience including 7 years of remote AP/AR’s, Insurance, and Contracting/Credentialing 20 years as a Dental Practice Manager/Consulting

8 years dental front office experience (financial, TX planning and scheduling) 12 years fully expanded dental assisting

Hobbies include dirt biking, snowmobiling, quilting, boating, and fishing.