Data Entry,Admin,collections, customer service, Management, training
Resume:
Cheryl Heller
Colorado Springs, CO *****
*.********@*******.***
EDUCATION
University of Phoenix – BS in Business Management/Human Resources Colorado Springs, CO 2014
Iowa Central Community College - Secretarial Admin Occupations Fort Dodge, IA 1985
SUMMARY – Highly organized and detail oriented with the ability to prioritize. I have developed strong verbal and written communication skills. I am knowledgeable in Colorado Wage and Hour laws and with compliance regulations. Ability to maintain cultural sensitivity, establish rapport and promote team cohesiveness and dedicated to strengthening employee relations to produce positive results.
PROFESSIONAL EXPERIENCE
ADD STAFF – HR ASST/PAYROLL CLERK June 2022 - Current
Audited employee files and updated Certifications
Assisted with recruiting (including, called references, scheduled interviews, phone interviews and offered feedback on candidates for hire).
Completed new hire orientation
Filing and assembling paperwork.
Payroll administration (including data entry for timesheets, timecards, and confirming time correct).
Ensure payroll procedures are following compliance with governmental regulations, including Public Employees’ Retirement association (PERA) rules, IRS regulations and District Policy. Provide guidance & assistance by responding to questions regarding payroll taxes, direct deposits & miscellaneous deductions
Review & audit payroll data entry for accuracy including auditing time sheets to verify time worked & proper authorizations. Also, audit time clock entries for missing punches and approvals
Running weekly and monthly reports for setting up and completing payroll
Communicate by phone or in writing for organizations requesting verification of employment, payroll garnishments, and with PERA regarding verification of salary requests.
Reconciliation on vendor bills and then making the payments.
Scan and index all payroll documentation for archives. Ensure all payroll data is current and available
Run end of month report for all checks/balances of payroll complete and accurate.
ACCOUNT REPRESENTATIVE – First source Advantage March 2021 – June 2022
Contact customers to analyze their needs, discuss payment arrangements and other alternative payments solutions with compassion and respect.
Analyze the financial situation and offer the best payment solution to meet customer needs and bank objectives.
Perform consistently to meet performance metrics while adhering to compliance regulations and security policies.
Comply with Federal and State laws.
HUMAN RESOURCES MANAGER – RGA Home Health Services, Inc/Santa Rita Hospice May 2019 – April 2020
Manage HR functions of the office. Implemented new payroll system, open enrollment and created compliance program and test, set up orientation process for new hires.
Manage a variety of duties to include recruiting, office support, screen & interview prospective employees, provide education and communication with staff.
Managed personal processes, salary changes, performance evaluations, counseling/coaching, employee relations and terminations.
Verified Nursing licenses along with renewal of CPR, annual evaluations, and competencies.
Prepared materials and scheduled for orientation classes for new hires.
Process backgrounds, check references, present and complete new hire onboarding, and enter data information to computer and file management. Knowledgeable in Colorado Wage and Hour laws and compliance regulations.
Handled and submitted worker compensation reports and claims, explanations of benefits to include medical, dental and vision, FMLA and leave of absence.
Completed payroll bi-weekly.
Work with management with appropriate resolutions regarding employee related issues, unemployment, and plan of corrective action.
Office closed on April 3, 2020.
ADMINISTRATIVE ASSISTANT – Elwood Staffing Agency Dec 2018 – May 2019
Administration support to assigned companies through staffing agency to include Microsoft office, excel, power point, multi-line phone systems, providing customer service, typing, filing, and general administrative duties.
PROVIDER RELATIONS REP I – Beacon Health Options March 2017 – Nov 2018
Process application for Providers to join the Beacon Health Options Network.
Provide maintenance support, provider education, and communication with internal customers and providers.
Facilitate recruitment, credentialing, and contracting procedures.
Assist Providers with claims issues.
Review provider files/programs and monitor program compliance with applicable standards and regulations.
SPECIALIST PROJECT MANAGER – Beacon Health Options-
Maintains schedule, travel arrangements, correspondence, presentation materials and other organizational needs of the ACC Directors, Managers and Opportunity Liaison including presentation
HR ASSISTANT – Beacon Health Options
Provide HR technical and administrative support to ensure compliance for the facility.
Respond to employee inquiries regarding policies and procedures of HR.
Maintain complete current personnel files and terminated personnel files.
HUMAN RESOURCES COORDINATOR – PSA Healthcare – Contracted Nov 2016 - Mar 2017
Managed a variety of duties to include recruiting (ATS), office support, screen and interview prospective employees, review and assist with online applications.
Verified Nursing licenses along with renewal of CPR, annual evaluations, and competencies.
Prepared materials and scheduled for orientation classes for new hires.
Process background checks, check references and complete new hire data information to computer and file management.
Handled and submitted worker compensation reports and claims, employee relations and coaching opportunities.
Completed payroll weekly.
Contract ended.
FIELD SUPPORT MANAGER - Maxim Healthcare Services Jul 2013 - Nov 2015
Built a team to perform all administrative duties and clinical support for the office.
Oversee the operations of the office such as payroll, personnel coordinator, medical records, and clinical admin to maintain day to day supervision and provide development to the support team used ATS to track new hire process.
Maintained the operational compliance with all applicable Federal, State, and local regulation, Colorado Wage and Hour Laws, company policies and procedures with accrediting organization standards.
Served as the point of contact for field escalated issues involving personnel (employee relations) and customers we service.
Through servant leadership facilitated cross-training and development for each employee, provided support and encouraged employees to build and develop growth within our organization.
Prepared annual developmental plans, evaluations, and coaching opportunities and supervised payroll.
HR/RECRUITING MANAGER - Nursefinders / BAYADA Healthcare Services Jun 2009 – Jan 2013
Managed a variety of administrative duties to include recruiting (ATS), office support, and screen and interview prospective employees, review and assist with online applications.
Verified Nursing licenses along with renewal of CPR, first aid certificates, annual evaluations, and competencies.
Prepared materials and scheduled for orientation classes for new hires.
Process background checks, drug screenings, check references and administered scores from skills inventories for qualification of employment.
Handled and submitted worker compensation reports, claims and employee relations issues.
Handled client’s call and inquiries along with directing complaints tactfully and compassionately.
Increased employee retention by 15 percent from our previous year of current employees.
Ensured client confidentiality while providing outstanding customer service for over 165 employees.
Office closed January 21, 2013
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