Customer Service Representative

PATRICIA TIMMIS

**** ******** ** **********, ** *5206 · 412-***-****

*******@*******.***

Experienced administrative assistant with 17 years to the changing needs of an office and supporting colleagues and supervisors with excellent assistant skills. Proven efficiency with an ability to quickly learn and navigate any computer software program.

EXPERIENCE

2003 – CURRENT

WORKERS COMP CASE MANAGEMENT ASSISTANT, INTAKE COORDINATOR. AIG/HEALTHDIRECT

Demonstrates high level of internal and external customer service.

Promptly responds to all inquiries (calls/emails) within one day of assignment.

Prioritize and manage all tasks accordingly to ensure productivity standards are met.

Provides assistance to inquiring adjusters and Case Managers, escalating to management as needed.

Consistently demonstrate thorough triage of all incoming claims (TCM, Adjuster Referrals, Peer Reviews) as needed, according to process to determine appropriateness of assignment to case manager.

2000– 2002

CUSTOMER SERVICE REPRESENTATIVE, builders edge

Developed user friendly procedures for Return Goods Authorization that improved the customers efficiency

Established strong product knowledge to best assist customers on calls.

Maintained excellent communication with Shipping Department to help improve the customer experience.

Trained new Customer Service Representatives on all aspects of researching and retrieving information in regards to purchase orders.

Responded to upwards of one hundred phone inquiries daily.

Developed solutions that improve daily operational flow and team efficiency.

Worked closely with management to resolve outstanding customer concerns/inquires.

Received Outstanding Customer Service Award two consecutive years

1988 – 2000

CUSTOMER SERVICE SALES DESK/CUSTOMER INQUIRY, j.c. penny inc.

Received incoming calls for our catalog sales.

Entered orders into the system

Researched Backlogged orders

Assisted Catalog representative employees in handling customers inquires and concerns

Achieved and Maintained Customer Service and Sales Goals.

EDUCATION

JUNE 1984

HIGH SCHOOL DIPLOMEA, peabody high school

SKILLS

Proficient in Microsoft suite (office, outlook, excel)

Problem Solving

Time Management

Detailed Oriented

Multitasking Abilities

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