IT Trainer
Resume:
Judy Wilson
Cadence Credentialed Trainer
*********@*****.***
APPLICABLE EXPERIENCE AND CERTIFICATIONS
CERTIFICATIONS
• Grand Central/Prelude, Web-Development, Computer Programming
EPIC EMR CREDENTIALS
• Cadence CT
• Ambulatory CT
• Stork CT
• Reparatory Therapy CT
• Inpatient Order CT
TECHNICAL SKILLS
• Captivate 9
• Visio
• Microsoft Office 365
• SQL Plus
• ADABAS Natural
• Cobol
• Inpatient Order Applications
• Assembler
• Zoom Video Conferencing
PROFESSIONAL EXPERIENCE
COMMONSPIRIT Jun 2022 – Aug 2022
Epic Grand Central/Prelude/Cadence Credentialed Trainer
• Epic credentialed trainer and go-live support to internal hospital staff with issues in Patient Access.
• Supported end users with set-up and activation/implementation of system.
• Patient Access, Bed Planning, EVS Manager, Transfer Center, and Registration Basics.
ADVENT HEALTH Apr 2022 – May 2022
Epic Grand Central/Cadence Credentialed Trainer
• Epic credentialed trainer and go-live support to internal hospital staff with issues in Patient Access.
• Supported end users with set-up and activation/implementation of system.
• Patient Access, Bed Planning, and EVS Manager.
ATLANTIC HEALTH SYSTEM Dec 2021 – March 2022
Epic Grand Central/Cadence Credentialed Trainer
• Epic credentialed trainer and go-live support to internal hospital staff with issues in Patient Access.
• Supported end users with set-up and activation/ implementation of system.
• Patient Access, Bed Planning, and EVS Manager.
ASCENSION HOSPITAL Aug 2021 – Nov 2021
Epic Grand Central/ Cadence Credentialed Trainer
• Epic credentialed technical trainer and go-live support to internal hospital staff with issues related to printing and other related applications within the Grand Central.
• Supported end users with set-up and activation/ implementation of system.
CONFIDENTIAL CLIENT Mar 2021 – Jul 2021
Analyst Writer
• Developed and wrote training scripts for virtual EMR training.
THOMAS JEFFERSON HOSPITAL Nov 2020 – Mar 2021
Epic Grand Central/Cadence Credentialed Trainer
• Epic credentialed technical trainer providing go-live support via Zoom to internal hospital staff with issues related to printing and other related applications within the Grand Central.
• Supported end users with set-up and activation/implementation of system.
• Performed analysis of work queues (charge review claim edits, remittance, credits, insurance follow-up) to find trending errors.
• Prepared course curriculum for technical training sessions.
• Guided applicable individuals/groups through process improvement and issue resolution scenarios.
VIRTUA HEALTH Aug 2020 – Nov 2020
Epic Grand Central/Cadence Credentialed Trainer
• Conducted virtual instructor led (VILT) classroom training sessions via WebEx for multiple hospitals integrating Epic into their systems.
• Ran the end user login labs, providing support to staff members who were new to the system.
• Created information guides for go-live support – Command Center Help Desk trainees.
MT. SINAI HOSPITAL Jul 2020 – Aug 2020
Cadence ATE Go-Live Support Consultant
• Epic credentialed technical trainer providing in-person go-live support to internal hospital staff with issues related to Front Desk, Registration and Scheduling, printing, and other related application issues.
• Developed detailed curriculum content including instructor/student guides, quick reference materials, job aids, scripts, and scenarios.
• Supported end users with the set-up and activation/implementation of the system.
ST. MARY’S HOSPITAL Feb 2020 – Feb 2020
Cadence Credentialed Trainer
• Trained front desk staff and supervisor’s users on the Cadence front registration and scheduling system.
• Administered assessments and recorded attendance for each class.
• Addressed technical issues with system, when needed, in order to stay on the training schedule.
UNIVERSITY OF CHICAGO Nov 2019 – Feb 2020
Cadence Credentialed Trainer
• Provided in-classroom training to clinical staff using EMR software applications to maintain the electronic medical records system used by the hospital.
• Supported staff by providing At Elbow support for front desk staff and supervisors.
• Aided in development and improvement of comprehensive training materials and go-live tip-sheets.
BROOKDALE HOSPITAL MEDICAL CENTER Jan 2019 – Jun 2019
Grand Central/Prelude Certified Trainer
• Researched, designed, and developed training materials for MST Build (Grand Central) training system.
• Supervised credentialed trainers.
• Collaborated with team members, IT staff and user reps to enhance workflows.
• Addressed ah-hoc training and reporting requests.
BROOKDALE HOSPITAL MEDICAL CENTER Jan 2018 – Jan 2019
Grand Central/Prelude Certified Trainer, Cadence and Orders Credentialed Trainer
• Cadence Credentialed Trainer Provided classroom training and ATE support for front desk staff.
• Respiratory Therapy Credentialed Trainer: classroom respiratory therapists.
• Ambulatory Credentialed Trainer: Classroom and ATE (Provided At-Elbow) training and support.
• Orders Credentialed Trainer: Provided ongoing ATE support to clinic staff upon request. • Conducted train the trainer sessions for five Cadence credentialed trainers.
JAMAICA HOSPITAL MEDICAL CENTER Jan 2016 – Jun 2018
Credentialed Trainer
• Orders Credentialed Trainer: Responsible for training Residents, Physicians, Surgeons, and students.
• Respiratory Therapy Credentialed Trainer: Conducted instructor led training sessions respiratory therapists.
• Prepared Visio based instructional lessons.
• Created eLearning coursers using Adobe Captivate for providers too busy to attend live training sessions.
MT. SINAI HOSPITAL Sep 2015 – Dec 2015
Stork Credentialed Trainer
• Epic credentialed technical trainer providing in-person training to Labor and Delivery Nurses.
• Created Lesson plans, prepared detailed reports on end of course evaluations and assessments.
• Addressed other report request as demanded.
EAST ORANGE GENERAL Jul 2015 – Aug 2015
CPOE Support Analyst
• Provided At Elbow support to physicians and surgeons during system go-live.
• Utilized Visio and SharePoint to track and share problems and their resolution.
• Prepared reports for management concerning go-live status, highlighting areas of highest risk of noncompliance.
MONTEFIORE HOSPITAL Oct 2014 – Jul 2015
Epic Inpatient Order Credentialed Trainer
• Orders Credentialed Trainer: Trained new system users: Residents, Physicians, Surgeons, and students.
• Provided At Elbow support to physicians, surgeons, and RTs during system go-live.
• Respiratory Therapy Credentialed Trainer: Conducted ILT classroom sessions for respiratory therapists.
• Created eLearning using courses using Adobe Captivate for providers too busy to attend live training.
• Tracked system issues and resolutions via Microsoft SharePoint.
EDUCATION & TRAINING
Bachelor’s Accounting, CUNY.
• Web Design, New Jersey Institute of Technology (NJIT).
• Diploma in Computer Programming: Assembler and COBOL, New York University.
AAS- Accounting, Essex County College
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