Cherril Dunn

**** ****** ***, *****, *.Y. *****

718-***-****

adugop@r.postjobfree.com

Summary of Qualifications:

Hardworking, self-motivated individual with experience in the Health Services Administration that is seeking a challenging opportunity in Health Care/Administrative or Hospitality organization that will allow me to contribute, enhance and develop my skills while utilizing my education and current work experience.

Key Experience and Skills:

Demonstrated experience in managing multiple calendars and scheduling meetings simultaneously.

Analytical, problem-solving skills, detail attentive, self-starting team player with a strong desire to learn.

Ability to recognize and work with and dispose of confidential information in a secure professional manner.

Effective communication and interpersonal skills, impeccable internal and external customers service skills.

Windows XP, Microsoft Word, Excel, Entourage, McKesson, Outlook.

SharePoint, Salesforce, Fieldglass

Education:

Monroe College, Bronx, NY

Major: Bachelor’s Degree - Health Services Administration, Graduated, June 2014

Associate Degree - Hospitality and Tourism Management, Graduated June 2006

Coursework:

Medical Terminology, Performance Improvement, Community Health, Business Finance and Business Ethics

Concepts of Managed Care.

John Hopkins Course Certificate: Covid-19 Contact Tracing

QTP Travel Trace Program

Experience:

United Health Group: (6/2020 – 4/2022)

New York Health and Hospital

New York City Test and Trace Corp

Test and Trace Monitor/Case Investigator

Maintain patient confidentiality and ensure that all information is collected in concordance with local data privacy and standards.

Call contacts of newly diagnosed cases.

Document pertinent information in COVID -19 contact tracing forms and conduct data entry intro Health Department data surveillance systems.

Work in collaboration with the Case Investigator from the local Health Department.

Collect and record information on symptoms and needs into the CRM with accuracy.

Provide contacts with approved information about NYS isolation and quarantine procedures

Refer them to testing according to protocol and/or to COVID-19

Community Support Specialist for social resources and any Customer support needed with daily progress.

Maintain daily contact with Team Supervisor.

Ability to use discretion, maintain confidentiality and practice ethical conduct.

Verify patients’ identity, notify, and verify receipt of laboratory report.

Empire Consulting Solutions, NY, NY (3/2018-3/2020)

Finger Image Technician/AFIS

Responsible for the classification, searching, comparison and the maintenance of fingerprint files.

Operated a variety of office equipment such as a PC, copy machine, laminator, Optical Print and Photo Image System terminal.

Operated the Records Management System with AFIS information for each ten prints, searched files and running records.

Operated camera equipment to photograph suspects and Human Resources subjects.

Alpine Home Health Care, Bronx, NY (11/2015-10/2016)

Operation Liaison

Managed and performed timely intake processes on referrals including completion of the referral page and family details page if applicable.

Helped in tracking enrollment and supervising timelines by considering federal guidelines, completing various reports and forms, drafting mails and letters as well as resource materials to the families of the patients.

Created and maintained database for well-organized assortment and retrieval of patients and line up details for outside agencies and internal staff.

Maintained an organizational system and filing for supervisors.

Participated in team meetings, handled correspondence, shared meeting responsibilities, responded to routine requests, and assisted with the collaboration of professional learning and development.

Requested details from outside agencies to assist the patients' families.

Ordered assessment and instructional equipment, supplies and materials for the staff in case of the absence of primary concerned person.

HRA/Bainbridge Job Center, Bronx, NY

Citi Corp/HRA/HASA Jerome Center, Bronx, NY

Work Study/Internship

Internship-Administrative Duties

(8/2013-11/2015)

Answered all Director’s and clinical incoming calls.

Filed all clients Fair Hearing decisions, pending cases and registered clients for clinical admittance.

Received and distributed incoming mail and prepared outbound mail for shipment.

Office of the Impartial Chairperson/Local 6 New York, NY (3/2004 - 6/2011)

Administrative Assistant

Managed the Chairman’s office; assisted with expense reports, coordinated meetings; handled all Voluntary Settlement Agreements and case decisions.

Performed all duties required to manage the office with organization and cost effectiveness (catering, scheduling meetings, mailings, asset/office supply management).

Managed contacts for all upcoming cases, scheduled case hearings, and prepared and secured highly sensitive documents.

Ensured that all office procedures were followed and maintained.

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