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Laser Technician Customer Service

Location:
Maple Grove, MN
Posted:
January 05, 2023

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Resume:

ANGIE SWERDLICK

Maple Grove, MN ***** adugn3@r.postjobfree.com 612-***-****

WORK EXPERIENCE

Advanced Esthetics Instructor

Institute of Advanced Aesthetics

August 2021 to March 2022

•Supervising procedures: SkinPen, Hydrafacial, Dermaplaning, Peels, Microdermabrasion, Facial Protocols, Venus Freeze, High Frequency, Ultrasound and any other advanced practice electricity or procedures

•Signing off before and after students take clients-checking supplies, paperwork, and listening to consultation

•Keeping up on compliance of paperwork, Cosmetology Board rules and laws, and Hippa

•Educating on customer service, marketing, and pre-booking

•Retail knowledge to understand recommending correct homecare

•Body treatments: Body Wraps, Back facials, Leg treatments, and Cellulite treatments

•In charge of dispensing and stocking all items

•Attending any further education and training seminars

•Working the front desk: answering calls, scheduling appts, checking clients out

Esthetics Instructor

Empire Cosmetology School

August 2020 to August 2021

•Following school curriculum and lesson plans daily

•Keeping lessons based around Miladys

•Educating on customer service, marketing, and prebooking

•Retail knowledge to understand recommending correct homecare

•Teach: Facials, Lash Lift, Waxing, Tinting, Makeup, Facial cupping, Guasha

•Body treatments: Body Wraps, Back facials, Leg treatments, and Cellulite treatments

•Checking off on all services during skin analysis or consultation, and checking at end

•Workshopping extra items & educating on advanced procedures

ADVANCED ESTHETICIAN INSTRUCTOR/OWNER

SKIN DEEP BY ANGIE

September 2017 to Present

•Performing Traditional Esthetic Services as well as Medispa Services

•In Charge of my own Marketing & Advertising

•Social media, Promotional materials, Created Website, Events, Google, SEO

•Handle all own: Scheduling, Ordering, Inventory, Shipping, Customer Service

•Facials Treatments: HydraFacial’s, Oxygeno, Cryoclear, Innopen, Lash Lift, Waxing, Tinting, Makeup, Microdermabrasion, Chemical Peels, Dermablading, LED light, and much more modalities

•Laser Treatments: IPL-Laser Hair Removal, Photo Facial, Skin Tightening, Fractora, Body Rx

•Executing all sales of services, packages, memberships, events, and retail

•Maintaining client retention

ESTHETICIAN, LASER TECHNICIAN

INNER BEAUTY MEDISPA

December 2016 to July 2017

•Performing Traditional Esthetic Services as well as Medispa Services

•Laser Services Performed: Venus Viva (nano-fractional laser with radio frequency), Laser Hair Removal, Venus Legacy Skin Tightening & Body contouring, Sculpture

•Other Services Performed: Skin Pen, Hydrafacial, Traditional Facials, Facial Waxing & Tinting, Lash Lift

•Excellent Clientele retention level

•Retail Sales and Excellent at add-ons

•Used my industry knowledge and experience to express ways to save on overhead, improve efficiency, marketing & advertising

•Quarterly sales tripled in the quarter that I started employment there

ESTHETICIAN, LASER TECHNICIAN

LIFESPA MEDISPA

December 2012 to December 2016

•Performing Traditional Esthetic Services as well as Medispa Services

•Top Sales for Ultherapy Nationwide until discontinued

•Number #1 in Skinpen Sales Nationwide during contests that I was not even aware of

•Rapidly built up the medispa through in club networking, events, promos, cross-promoting,

•Organically developed relationships with members just participating in fitness classes, attending events and being an active member

•Featured in Minnesota Monthly best of 2014

•Created and implemented Esthetician/Medispa Lead position: a liaison between management and esthetics staff, motivating team, increased sales, build team atmosphere, continuing education/trainings, organized inventory system, streamlined order process

ESTHETICIAN, LASER TECHNICIAN

SKIN KLINIC OF EDINA

August 2010 to August 2012

•Performing Traditional Esthetic Services as well as Medispa Services

•Exceptionally grew the esthetics services and product sales

•Hired after a groupon placed & retained 40% buyers into packages for long relationships

•Responsible for marketing, events, and all promotions to grow esthetics area

•Established much PR on my own:

•Featured on Twin Cities Live twice & MN Monthly twice, MN Bridal Beauty Expert

•Built relationships with many fellow businesses for cross-promotion

•Used networking skills continuously

ESTHETICIAN

JUUT WAYZATA

May 2009 to August 2010

•Performed Traditional Esthetic Services

• Excelled at their initial mandatory Uptown advanced academy

•One of fastest placed out of academy

•Allowed to be placed where I chose (not common)

•Top Ten in retail, retention, and productivity weekly (8 locations)

•Top Retail Sales in company (8 locations) annually

•Fastest to be placed in Salon/Spa after required advanced training

•Mentor to Uptown Academy new hires on sales and business building

EDUCATION

ADVANCED ESTHETICS INSTRUCTOR LICENSE

2020

SAINT PAUL COLLEGE

2008

GENERALS AND BUSINESS

NORTH HENNIPEN COMMUNITY COLLEGE

1999-2000 During Junior & Senior Year of High School 2000-2002 After High School Cont. Generals for Assoc.

NURSING ASSISTANT

ANOKA TECHNICAL COLLEGE

1998 to 1999 During Junior Year of High School

CHAMPLIN PARK HS 200

HIGHEST HONORS



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