Customer Service Support Associate

Lesley Lockett-Turner

Baltimore Maryland 410-***-**** adugma@r.postjobfree.com

Professional Summary

To Lead by example, always providing quality customer service in acts that are in the best interest of the client/customer, while always providing constructive feedback to associates. Creating an open atmosphere that reflects the needs of everyone.

Skills

Motivated team player

Consistently meets sales goals

Skilled problem solver

Excellent communication skills

Detail-oriented

Train and develop others

Visual Merchandising

Shipment processing

Strong work ethic

Luxury sales

Work History

Full Time Support Associate, 02/2017 to Current

Tory Burch – Clarksburg, MD

Liaised with the Visual Manager to execute quarterly floorsets and maintain visual standards daily

Evaluated PCS Store Track each shift to prepare BOH for weekly shipments (shifting of shoes/hbgs)

Maintained BOH to directive with regard to cleanliness and organization

Answered customer telephone calls and handles clients issues

Lead PT BOH team, delegate tasks, and ensure efficient task completion in absence of BOH leader

Stocked, replenished, moved merchandise on floor according to sell through and weekly promo changes

Became an expert in product knowledge to support the FOH team in building sales

Proficient in cashiering and contributed to stores 72% YTD CDC Score

Partner to AGM of OPS in multiple full stores inventories

Even in BOH role pull additional shoes options for clients based on order to ensure “4 to the floor”

Operations Key-holder, 02/2011 to 02/2017

J Crew – Baltimore, MD

Supervised and directed all merchandise and shipment processing.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Communicated clear expectations and goals to each team member.

Recommended merchandise to customers based on their needs and preferences.

Responded to customer concerns with friendly and knowledgeable service.

Mentored new sales associates to contribute to the store's positive culture.

Worked with the management team to implement the proper division of responsibilities.

Followed merchandising guidelines to present visually appealing displays.

Stocked and replenished merchandise according to sell through in addition to executing markdowns

Educated customers about the brand to incite excitement about the company's mission and values.

Built relationships with customers to increase likelihood of repeat business.

Actively pursued personal learning and development opportunities.

Merchandise Supervisor, 03/2007 to 02/2011

Banana Republic- Baltimore, MD.

Executed day to day operations of business including training and development of Operations team.

Implemented weekly Visual Merchandising updates based on sell-through.

Owned monthly Visual floor Brand Guide changes.

Responsible for shipment processing, markdown cycle, daily replenishment to maximize sales.

Store revenue increased up 21% to comp during my leadership.

Daily banking, opening/closing procedures.

Enforced policies and procedures of Operation excellence.

Conducted daily checklists and Monthly audits.

Education

Esthiology, 2011

The Aveda Institute - Washington, DC

Massage Therapy, 2001

Massage Therapist/ Capps College - Mobile, AL

Massage Therapy, 2001

Massage Therapist/ Capps College - Mobile, AL

Barbering/Hair Styling, 2002

Hair Styling/Barber Bishop State - Mobile, AL

Contact this candidate