PATIENCE K MOSIKILI

Flat *** Werda Hof Building, Pretorius Street, Bethlehem, 9700

Contact: 074*******

adugih@r.postjobfree.com ·

I am a very dedicated, vibrant, organized and courteous young lady with excellent communication skills, strong customer service and organisational skills. I have the potential of learning new things, work without supervision, giving my utmost ability to the company and sharing fresh ideas with other people. I have the ability to multi-task, set priorities and manage time effectively, My career in hospitality industry has enabled me to develop analytical and logical approaches to solving problems and the ability to understand business issues of the industry.

Work Experience

EXPERIENCE

2016/09/05 – TILL PRESENT

RESERVATIONIST/HOUSEKEEPING SUPERVISOR, LAVENDER HILL COUNTRY ESTATE

- Dealing with guests over the telephone, emails, online bookings & face to face

- Taking and inputting reservations

- Negotiating rates in hotels

- Upselling, or offering a more expensive room to the customer

- Greet clients as soon as they arrive and connect them with the appropriate party.

- Management and resolve customer complains

- Identify and escalate issues to supervisors/managers

- Answer the phone in a timely manner and direct calls to the correct offices.

- Prepare bills and take payments

- Copy, file and maintain paper or electronic documents and records

- Ensuring that the rooms standards of cleanliness are met.

- Provide extraordinary customer satisfaction for our guests when it comes to hygiene, cleanliness and maintenance

- Obtains a list of rooms that need to be cleaned right away, as well as a list of potential check- outs or discharges to arrange work assignments.

- Assigns responsibilities to workers and inspects work for compliance with set cleanliness standards.

Work Experience

2014 – 2016/09

RESERVATIONS/RECEPTIONIST/EVENTS CO-ORDINATOR, LIONSROCK LODGE & BIG CATS SANCTUARY

- Check visitors in and direct or escort them to specific destinations

- Inform other employees of visitors arrival's or cancellations

- Schedule and confirm appointments and maintain event calendar

- Deal with special requests from guests

- Manage large amounts of inbound and outbound calls in a timely manner 2

- Responsible for overseeing particular tasks throughout the event planning process.

- Identify the client’s requirements and expectations for each event.

- Conduct final inspections on the day of the event to ensure everything adheres to the client’s standards.

- Assess an event’s overall success and submit findings. EDUCATION

2000-2002

DIPLOMA IN IT PROGRAMMING (RESULTS @ HAND), OVAL INTERNATONAL COUMPUTER EDUCATION

It’s okay to brag about your GPA, awards, and honors. Feel free to summarize your coursework too.

1999

GARED 12/ MATRIC (RESULTS @ HAND), KHOLA THUTO SENIOR SECONDARY SCHOOL,

SKILLS

- Excellent communication and attention to

details skills

- Verbal and Written Communication

- Accuracy and Friendly

- Interpersonal skills

- Telephone skills

- Microsoft Office skills

- Handle pressure

- Professionalism

- Customer focus

- Excellent customer service

ACTIVITIES

- Multi-lingual person that can speak, write, read English, Zulu, Tswana, South Sotho, Afrikaans with excellency

REFERENCES

- Lavender Hill Country Estate ( Mrs. Sam Vermaak, Manager, 076-***-****)

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