Dental Assistant Front Desk
Resume:
Zuany Brizuela
571-***-**** – *****.*************@*****.***
education:
Northern Virginia Community College, Sterling VA Aug 2019 to April 2020 (1 year)
Studies towards Associate in Business Administration
objective: Transition to a remote work environment, where I can utilize my administrative and customer services skills. I am willing to work hard, learn new skills and new systems. I am ready to expand my knowledge and grow professionally under the right guidance and mentorship.
professional experience:
Dr. Gloria Dental Care, Sterling, VA Dec. 2019-present
Secretary & Dental Assistant
Assist at front desk by answering calls, scheduling appointments for new and existing patients.
Create and maintain patient records in hard copies as well as electronic records. Filing as needed.
Contact insurance companies to verify benefits, level of coverage and co-pay/deductible information.
Manage scheduling system; call patients for reminders and re-schedule as needed.
Research discrepancies with insurance or patients’ documentation, provide findings and potential resolutions.
Assist with supply inventory and provide list for re-ordering.
Provide patients with additional information and answer questions about their procedure and instructions from the doctor.
Assist with referrals to other facilities or doctors as needed.
Train new employees and assist with their integration to the team.
Take patient X-rays to ensure doctor has current and needed records.
Prepare work area prior and after procedures. Clean and sterilize equipment and rooms.
Assist doctor while conducting procedures.
ADM Tree Services & Landscaping, Sterling, VA Jun. 2018-Aug 2018
Secretary (summer job)
Main point of contact for customers, gather information for services, scheduled appointments, provided estimates and collected payments.
Assisted owner by answering calls, managed work agenda for re-occurring customers, new customers and kept track of supply inventory and special orders.
Collected employees paper timesheets in preparation for payroll. Review and verify hours per employee, created summary list for owner to process payroll.
Created folders for new customers, maintained existing customer folders along with service and payment history.
Research discrepancies with paperwork, orders, services and/or invoices.
Other duties as assigned.
systems experience & other:
Microsoft Office Suite (Excel, Word, Outlook & Power Point) and Adobe Acrobat.
Dentrix Scheduling System.
X-Ray Technician Certification.
Office equipment: fax machine, scanner, copy machine, and desk phone.
Bilingual - Spanish: fluent in writing, reading, and speaking.
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