Data Entry Service Representative
Resume:
MARCIE RAGLAND
**** *********** ***, *** ******* 90036
*************@*****.***
Qualifications: One of my most valuable attributes is my computer literacy. I have completed course work in Computers and Computer Science, which helped me attain knowledge in Microsoft Office Word, Excel, Power Point Outlook.
Another one of my valuable attributes is my organizational leadership ability attained from past job experiences.
Probably my most important attribute is my capacity to learn. The fact that I can implement acquired knowledge into my job, while working within the scope of a team could make me a very valuable asset to your company.
Randstad USA -First Citizens Bank/ CIT Bank/ One West Bank, Pasadena, CA November 2021 - Present
Customer Service Consultant (Remote position)
Answering incoming calls remotely via Citrix and MI- Token. Assist customer with opening and closing new accounts, debit cards, fraud claims, wire transfers, external transfers and data entry. Assist with access to online banking. Trouble Providing customers with the best and most up to date interest rates.
Processing transactions, confirming wire transfers, stop payments, travel exclusions, ACH stop payments.
Outbox Technology, Los Angeles, CA February 2012 - February 2018
Client Services Specialist
Assist Client Services with managing event submission and inquiries from venue clients. Advise and educate clients to ensure a complete understanding of all Outbox products including ticketing system and access control. Conduct quality control processes to ensure the accurate data entry of all event details in the Outbox system, including Internet and Point of Sale. Participate as an active team member to develop and maintain excellent client relationships. Interpret and implement new client policies, data entry, methods and quality control methods. Identify, research and analyze documentation practices to ensure adherence to partner. Act as liaison for client services department at organization level and support level.
AAA, Emergency Roadside Service, Burbank, CA September 2007 – April 2011
Customer Service Representative
Interface with customers on phones to provide roadside automobile assistance often during stressful situations. Provide answers regarding products, pricing and services to address customers’ needs. Effectively resolve issues related to customer service requests at all stages of the customer life cycle and attend to problems or complaints from customers in a professional and supportive manner. Prioritize and organize customer follow-up to ensure timely resolution. Consistently met productivity and customer service quality standards. Recognized by management for sales and punctuality. Respond to all telephone calls in an efficient and courteous manner. Enhance personal knowledge about the company’s services in order to upsell or cross-sell products to existing clients. Train, team members and other peers on new products, procedures and policies. Maintain accurate customer records through effective use company’s database system. Prepare correspondence and other general office duties.
Cheap Tickets, Los Angeles, CA October 2003 – February 2004
Customer Service Representative
Managed high volume of customer calls in a national call center environment. Processed customer requests to make travel arrangements. Processed customer orders on company’s computer database and maintained accurate customer records to customer generate service reports. Responded to customer questions regarding status of account and attended to problems or complaints on the telephone or via written correspondence.
Ticketmaster, Los Angeles, CA June 1998 – October 2003
Customer Service Representative
Managed high volume of customer calls in a national call center environment. Processed customer requests to purchase tickets. Became knowledgeable about company’s products to cross-sell additional products. Research and resolved account and billing problems. Maintained accurate customer service files through effective use of inventory maintenance reports.
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