Customer Service Support
Resume:
MISTY CASDORPH
**** *. **** **., *******, MO ****1
*************@*****.***
Personable and responsible employee with 19 years in customer service. I am an enthusiastic manager with a proven track record in sales, business development, marketing, and motivated training experiences. Solid management experience with upbeat, positive attitude. I am a dedicated individual motivated to maintaining customer satisfaction and contributing to company success. I contribute to optimizing growth opportunities while maximizing revenue and minimizing overhead costs. I implement transformational leadership skills.
EXPERIENCE
05/2018-PRESENT
MANAGER, CNG HOLDINGS
Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Increased store sales by upselling merchandise. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and sales. Attended local and regional for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests. Guaranteed positive customer experiences and resolved all customer complaints. Developed numerous new customer prospects and referrals. Complete daily and monthly audits. 04/2010-05/2018
MANAGER, LEND NATION
Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Trained and motivated new employees. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Maintained proper cash and inventory as per store needs. Increased store sales by upselling merchandise. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and sales. Attended local and regional for product development training as defined by territory needs. Worked under strict deadlines and responded to service requests. Guaranteed positive customer experiences and resolved all customer complaints. Developed numerous new customer prospects and referrals. Complete daily and monthly audits. EDUCATION
1993
HIGH SCHOOLM DIPLOMA, SMITH COTTON HIGH SCHOOL
2
SKILLS
• Strong customer service skills
• Communication
• Dedicated
• Coachable
• Thinking outside the box
ACTIVITIES
I have a strong passion for giving back to the community and those in need. In my spare time I enjoy fostering animals and finding them safe and loving forever homes. I also enjoy preparing and delivering goods to the homeless.
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