Lashunda Ware

Avondale, AZ *****

aduggb@r.postjobfree.com

+1-623-***-****

Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Well-versed in [Industry] standards and best practices. Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In- depth knowledge of [Software] and

[Software].

Work Experience

Customer Service Account Coordinator

RemX Specialty Staffing - Scottsdale, AZ

September 2020 to March 2021

1. Answered Inbound and outbound calls helping customers see if they qualify for health plans and updating personal information

Customer Service Representative

Assurance Medical group - Avondale, AZ

February 2017 to November 2019

· Asked probing questions to determine service needs and accurately input information into electronic systems.

· Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

· Upheld privacy and security requirements established by [Type] regulatory agencies.

· Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

· Evaluated customer account information to assess current issues and determine potential solutions.

· Set up and activated customer accounts.

· Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

· Delivered high level of service and support to each customer, paving way for future business opportunities.

· Answered [Number]+ inbound calls per day and directed to designated individuals or departments. Jewelry Maker

Gracefully Made Designs - Sun City, AZ

March 2015 to December 2016

· Designed multiple types of jewelry, including rings, bracelets and earrings, for business customers and private clients.

· Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.

· Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.

· Made repairs to existing pieces, including changing sizes, soldering pieces together and replacing broken clasps and mountings.

· Worked with metals such as gold, silver and platinum to produce high-quality pieces.

· Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.

· Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

House Cleaner

Merry Maids - Peoria, AZ

January 2014 to August 2014

· Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.

· Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

· Washed and polished glass windows and doors to keep entryways clear and professional.

· Checked inventory for required supplies and made lists for needed cleaning products.

· Employed deep-cleaning techniques for areas in need of additional sanitation.

· Swept and damp-mopped private stairways and hallways.

· Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.

Customer Service Sales Representative

Handicare Inc. - Phoenix, AZ

December 2012 to April 2013

· Negotiated prices and set up contracts to finalize sales agreements.

· Generated quotes, processed payments and documented customer communications.

· Answered customer questions about products and services and recommended appropriate solutions.

· Prepared and processed contracts and order forms for new and existing customers. Customer Service Representative

Turn Key Solutions LLC - Phoenix, AZ

January 2008 to November 2011

· Documented conversations with customers to track requests, problems and solutions.

· Set up and activated customer accounts.

· Answered [Number]+ inbound calls per day and directed to designated individuals or departments. Education

Some college

Skills

• Residential cleaning

• Organizational skills

• Cold calling

• Customer service

• Business development

• Soldering

• Negotiation

• Retail sales

• Sales

• Cleaning

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