Krandalynn Booker

Aubrey, TX *****

adugfx@r.postjobfree.com

+1-940-***-****

Work Experience

IA

Go Claims - Los Angeles, CA

January 2020 to December 2022

• Investigates, evaluates, negotiates and settles auto and property damage claims.

• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.

• Manage an inventory of claims.

• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.

• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).

• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.

• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.

• Applies knowledge of estimating standards ranging from minor to moderate complexity. Claims Adjuster

Quality Assurance Adjusting Services dba QA Claims - Amarillo, TX November 2019 to November 2020

• Investigate and process insurance claims filed by policyholders.

• Interview claimant and witnesses to gather pertinent information.

• Handle and process variety of claims, including automobile, life, and home insurance claims.

• Handle property claims involving damage to buildings and structures, or liability claims involving personal injuries or third-person property damage from liability situations, such as motor vehicle accidents, slip and falls, dog bites, or alleged negligent behavior.

• Inspect property damage to determine extent of damages.

• Verify that coverage applies through an insurance policy.

• Evaluate damages to ascertain compensation amount.

• Consult police and hospital records.

• Consult with accountants, architects, construction workers, engineers, lawyers, and physicians to get expert evaluation.

• Examine photographs and statements.

• Listen to or watch audio or video surveillance.

• Record data and statements in report.

• Evaluate all information to determine how claim should be handled.

• Negotiate with claimant to settle claim.

• Work with attorneys to defend insurer's position is claim is contested.

• Issue payout amounts.

• Prepare and present claims to insurance companies. Claims Adjuster

CNC - Winter Haven, FL

July 2018 to November 2019

Handled auto complex claims.

Claims Adjuster

The Best IRS / State Farm - Irving, TX

May 2018 to October 2018

Handled auto claims using TL ECTA, informed policy holders with coverages, established liability, assisted inspections, extended rentals, collected recoveries, evaluated estimates, submitted payments, updated pending calendars, monitored closure of claims also closed claims. Claims Specialist

CNC Claims Resource - Mobile, AL

November 2017 to April 2018

Hail Reconciliation Unit reconciling between State Farm and Contractors Estimates,Updating Estimates using Xactimate,Adding building codes and line items,also closed claims. Claim Assistant

TheBest Claims Solutions - Irving, TX

January 2015 to November 2017

Professionally handled claims, set up tows, rentals, bid reviews, pocket estimates, assisted with liability concerns, made sure claim was prepared to be reviewed by CS. Picker/Packer

Amazon Fulfillment Center - DeSoto, TX

January 2010 to June 2016

Picker/Packer

Pallet Jack operator/ Cherrypicker

Labeler/Shipping

Education

12th in General Studies

Woodlawn High School - Shreveport, LA

August 1999 to May 2003

Skills

• Sales

• Social work

• Warehouse experience

• Customer service

• Auto restoration

• Typing

• Spanish

• Fraud

Contact this candidate