Training Specialist

Work History

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Skills

Audrey Burch

Skilled Training Specialist highly effective a developing and conducting personal and group training sessions focused on topics such as service operations, leadership and company initiatives. Enthusiastic personality with a hands-on, creative style. Ready to apply and refine transferable skills while acquiring new ones to a challenging long-term position. District Educator

Ulta Beauty, Spokane, WA

Assessed skill gaps for employees and developed

training courses to meet identified needs

Verified long-term staff excellence by facilitating monthly updated and continuous training initiatives such as online modules, in-person classes and

certifications

Evaluated strengths and weaknesses of candidates

through effective screening processes.

Planned, monitored and appraised employee work

results by training managers of 11 stores to coach and develop employees

Met deadlines by proactively managing individual

and team tasks and streamlining processes

Identified and resolved unique and/or recurring

complaints, promoting loyalty and enhancing

operations to increase sales

Revitalized operations and realigned plans to better capture new opportunities and take advantage of

changes in customer habits

2017-03 -

2022-09

Supervisor

P*de*Q Bakery And Bistro, Fresno, CA

Applied strong leadership talents and problem-

solving skills to maintain team efficiency and

organize workflows.

Organized and oversaw food service training to

2014-07 -

2016-10

Address

Puyallup, WA, 98372

Phone

559-***-****

E-mail

adugfp@r.postjobfree.com

Business Development

Good

Staff Management

Good

Leadership skills

Very Good

Sales and marketing

Good

Training solutions

development

Very Good

Process evaluation and

enhancement

Good

Leadership training

Very Good

Software

educate employees on menu, production, and

servicing customers

Set and enforced performance and service

standards to keep consistent, high-quality

environment devoted to customer satisfaction.

Coordinated successful work schedules for each

team member to maintain deadlines and fully staff

shifts

Developed unique events and special promotions to

drive sales.

Handled catering scheduling, ordered food and

planned events.

Created catering menu based upon client

specifications, event type, dietary needs and

budget.

Monitored dietary restrictions and served guests with special needs.

Executed synchronized meal service simultaneously

serving multiple guests.

Salon Coordinator

Hair N Now, Fresno, CA

Greeted patrons upon arrival at salon, offering

prompt, courteous service.

Scheduled and confirmed appointments,

communicated with clients and updated client

records

Helped customers complete purchases, locate items

and join reward programs

Answered and managed incoming and outgoing

calls while recording accurate messages for

distribution to salon staff

Counted, balanced and reconciled cash and credit

card payments and identified gaps in proper

cash-handling procedures.

Oversaw upkeep of entire facility, created and

implemented improved processes for digitalized

data capture, inventory, and guest satisfaction

Communicated with various product vendors to

select products to stock and sell

Managed activities related to staff efficiency,

treatment procedures, inventory management and

2010-04 -

2014-02

Course development

Good

Change Management

Very Good

Public speaking

Very Good

Self-Motivated

Very Good

Interpersonal

Communication

Very Good

Written and oral

communication

Very Good

Time management

Good

Social media marketing

Good

Excel

Very Good

Outlook

Excellent

Teams

Excellent

BI Dashboards

Education

marketing

High School Diploma

Fresno High School - Fresno

2009-08 -

2012-06

Very Good

Oracle

Good

Social Media Platforms

(Various)

Excellent

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