RACHEL L. SAMUEL MSHRM, CSP

**** *** ** ******, ******* 36605 ● 334-***-**** ● adugfm@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly qualified human resource/customer service/ management operations specialist with a formidable academic background and 15 years of progressive real-world career development experience. Proven leader and mentor who quickly becomes an asset to any quality focused organization. Expert in high volume and full cycle recruitment, with a great ability to build and nurture relationships. I have experience as an e-verify administrator and sufficient knowledge of employment law. Responsible for developing efficiency-enhancing workflow/process improvements that aid my ability to reach and/or exceed my expected goals. Have several years of experience managing worker compensation and unemployment claims; attend all unemployment hearings on behalf of my agency and our clients. Conduct performance reviews and incident investigations.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Basic Technical Support

Workday Applicant Tracking System

ADP Payroll

Defined Contribution/Defined Benefit

Bullhorn Applicant Tracking System

Omni Station/ Manger

Taleo Applicant Tracking System

Management Essentials

Microsoft Office Applications

Kronos Time Management System

Experience

Randstad for Cushman and Wakefield@GOOGLE-Remote October 2021-Current Technical/Skill Trades Recruiter

● Conduct phone screens/interviews and document in our ATS system ( WorkDay)

● Oversee candidate onboarding process

● Organize and host virtual job fairs

● Source passive candidates through a variety of channels (i.e. Indeed, Zip Recruiter, local job boards, Social Media outlets)

● Partner directly with hiring managers to understand and execute for their hiring needs

● Track calls and metrics related to recruiting process to help create reports for leadership on a weekly basis

● Build connections with local job hubs and schools to create a pipeline of qualified candidates. Kelly Services Remote May 2021 to September 2021

Professional/Industrial Recruiter

● Managed the full cycle recruiting process for 42 open requisitions at any given time.

● Conducted in-take calls with hiring managers to discuss/revamp the job descriptions

● Interview candidates using several different interviewing techniques

● Create offer letters and manage the onboarding process MANPOWER RPO/Ferguson Remote March 2021 to May 2021 Human Resources Recruiter

● Create job descriptions for placement on company website and job boards

● Partner with hiring managers and HR partners to identify and clarify job descriptions

● Used sourcing tools/techniques to identify passive talent and initiate contact regarding available opportunities.

Georgia Pacific/Encadria Staffing Solutions Florence, SC December 2017 to January 2021 Recruiter/Client Service Manager 40+ hours (weekly)

● Source, recruit and interview applicants for skilled positions at Georgia Pacific plants, other manufacturing facilities and customer service positions throughout South Carolina.

● Conduct job fairs and hiring events throughout the state of South Carolina for Georgia Pacific and other manufacturing clients in the Pee Dee region.

● Complete on-boarding process for all employees hired and placed on assignment.

● Facilitated orientation classes for large groups of hires

● Perform weekly audits to ensure compliance with client agreements, background checks, drug screens, I-9 and e-verify.

BD/AGILE-1 Sumter, SC November 2016 to December 2017 Talent Acquisition Specialist

● Source, recruit and interview applicants for skilled positions at Becton Dickinson (BD) in southeast and mid-west regions. Other manufacturing facilities and customer service positions throughout South Carolina.

● Partner with hiring managers and HR partners to identify and clarify job specifications to effectively source quality candidates

● Build and maintain a talent pool of qualified candidates for possible future openings or opportunities.

● Develop and execute creative recruiting strategies to meet staffing goals and objectives.

● Conduct job fairs and hiring events throughout the state of South Carolina

● Complete on-boarding process for all employees hired. Encadria Staffing Solutions Florence, SC March 2016 to November 2016 Recruiter/Client Service Manager- Contract 40+ hours (weekly)

● Source, recruit and interview applicants for skilled positions at Georgia Pacific plants, other manufacturing facilities and customer service positions throughout South Carolina.

● Conduct job fairs and hiring events throughout the state of South Carolina for Georgia Pacific and other manufacturing clients in the Pee Dee region.

● Complete on-boarding process for all employees hired and placed on assignment.

● Facilitated orientation classes for large groups of hires

● Perform weekly audits to ensure compliance with client agreements, background checks, drug screens, I-9 and E-verify.

Assurant Specialty Property, Florence, SC March 2013 to 12/2015 Unit Manager I 40 + hours (weekly)

● Insures appropriate/available tools, supplies and facilities exist for all associates in department that are necessary to perform core functions and responsibilities.

● Provide coaching and direction to all associates within the department that promote continued improvement in performance.

● Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.

● Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause; implement controls to prevent/minimize future occurrences.

● Resolve personnel issues in an appropriate manner and support HR policies.

● Recruit best possible candidates with skills and experience needed to support departmental functions.

● Leverage high performing associates to support critical roles within the work group.

● Align staff resources and skills to support functions in the department. Omni Source Staffing, Montgomery, AL January 2011 to March 2013 Branch Operations Manager 40 + hours (weekly)

● Directly manage a staff of 4 in office subordinates and 175 temporary employees.

● Source, recruit and interview applicants for skilled positions for Hyundai Motor Manufacturing and tier suppliers supporting the automotive plant throughout the state of Alabama.

● Responsible for the day-to-day operations of the branch to include Payroll, Employee relations, Performance Review, Training, Event Planning and Client Service.

● Facilitate branch meetings with staff regarding new projects and assignments/contracts that will be serviced by the office.

● Participated in job fairs and hiring events throughout the state of Alabama.

● Administer in house drug screenings; perform both nationwide and county background checks.

● Manage all employee relations issues (i.e., worker compensation, STD/LTD, time off request and terminations).

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SUNGARD, Birmingham, AL January 2008, to 12/2010

Retirement Benefits Supervisor, January 2008, to December 2010 40+ hours (weekly)

● Timely and accurate processing of retirement plan enrollment application requests in a call center/operations center environment.

● Coach, develop and motivate employees to overcome obstacles and accept challenges

● Maintain communication with management regarding all critical issues and provide updates as necessary

● Consistently exceeded the Service Level Agreement expectations of 99% quality with an average of 99.16% each year.

● Supervised a team of 15 associates that process a variety of back-office financial transactions, including some or all the following: Enrollments, Contributions, Allocation and Profile Changes, etc., for Defined Benefits and Defined Contribution Plans

● Interviewed, hired and trained new employees on SunGard’s proprietary systems (e.g., Helios, Omni, EXP)

● Identify issues and help provide viable processing solution

● Managed workflow to ensure the team consistently meet and often exceed target goals for productivity and quality

ELECTRONIC DATA SYSTEMS, Montgomery, AL January 6,1997 - January 7, 2008 Team Lead/Certification Representative 40+ hours (weekly)

● Informed customer service associates of all policy and procedural changes relating to the Federal Direct Student Loan Program

● Assisted supervisor in scoring associate's customer service performance.

● Routinely assist associates with elevated calls and provide courtesy follow up calls to customers as needed.

● Direct contact person for certification of all eligible loans for borrowers in seven states: Alabama, Iowa, Florida, Nebraska, South Dakota, Idaho, North Carolina

● Trained financial Aid offices on the use of origination/consolidation application process

● Communicated with Financial Aid Offices regarding any outstanding request or follow-up via phone or email

Education

Strayer University Present

Masters of Science/ Human Resource Management Dec. 2015 Alabama State University, Montgomery, AL May 1995’ Bachelor of Arts Degree/ Political Science, Public Administration

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