Data Entry Customer Service

Tiffany Malone

Dallas, TX

***************@*****.***

469-***-****

Work Experience

Front End Account Manager

Santander - Remote

**** ** *******

• Collect in accordance to all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).

• Make effective use of the dialing system to increase right party contacts.

• Meet assigned standards and expectations as required.

• Ensure accounts are worked according to business strategy and within Quality Assurance guidelines.

• Determine the reason for delinquency and assist the customer in resolving the problem permanently,to avoid any further delinquencies.

• Educate the customer about the terms of the contract.

• Adhere to company policy and procedure.

Customer Assistance Specialist (SPOC)

JPMorgan Chase & Co - Coppell, TX

2016 to 2019

• Serve as the primary contact for customers and approved third parties; including but not limited to investors, attorneys, trustees and the courts.

• Respond to customer inquiries regarding mortgage defaults and loss mitigation options.

• Prepares customer files for Underwriting. Reviews and perfect all documents provided by customer to ensure the file is complete, accurate and adheres to regulatory requirements

• Communicates modification decisions as received from Underwriting/Quality Assurance.

• Review options customer is eligible for and not eligible along with next steps. Customer Service Associate

NIKE - Dallas, TX

2013 to 2016

• Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

• Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting

• Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

• Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques

• Assist Leads, Senior Associates, and Managers in training entry level associates

• Assist with loss prevention efforts by providing proactive customer service Education

High school diploma

Duncanville High School

Skills

• Customer service

• Data entry

• Negotiation

• Communication skills

• Account management

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