Medical/Dental Admin
Resume:
Nancy Watkins
Experienced Medical Administratrion
White Bear Lake, MN 55110
adugcy@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Front Desk Coordinator
White Bear Smiles Dental - White Bear Lake, MN
August 2016 to Present
Answer muti line phones, assess patient request for care, and use Eaglesoft System to schedule appointment according to patient needs.,
Manage schedulle for 2 doctors and 5 hygienists.
Case presentation, review insurance benefits and financial arrangements with patients. Work with clinical staff on treatment recommendation. Verify insurance coverage and benefits and, if necessary, explain to the patient. Place call to patients following treatment and triage any lingering issues. Coordinate referrals to specialists (Endodontics, Periodontics, Oral Surgery and Prosthodontics) and plan treatment schedule with specialists and patient. Review all phases of treatment involved with patient.
Track and follow up all new patients with a personal welcome note. Track and follow up on all referrals from current patients.
Close clinic at end of day incuding all provider reports, filing eclaims, account adjustments, etc. Represent clinic through community events and membership in Rotary Club. Practice Manager
White Bear Foot and Ankle Clinic - White Bear Lake, MN August 2014 to March 2016
Successfully oversaw transition from ICD9 to ICD10 in clinic. Initiated, planned and carried out all community outreach and marketing strategies. Assisted in developing provider schedule, including time requirements for procedures. Addressed patient concerns and questions concerning billing statements. Ordered DME and maintained dispensing records, including exchanges and returns. Reconcile superbill charges with provider clinical records. Interacted with patients by verifying insurance coverage, collecting copay and coordinating referrals. Maintain patient appointments and clinical data in EMR. Patient Care Coordinator
Health Source Chiropractic Clinic - Saint Paul, MN January 2013 to August 2014
Worked with patients in a one-on-one setting to teach ergonomics, specific exercise protocol. Charted patient progress.
Spearheaded community outreach and marketing programs. Education
Bachelor of Arts in Communications/Marketing
University of North Dakota Grand Forks - Grand Forks, ND Skills
Electronic Medical Record (EMR) software. Eaglesoft Dental systems. Medical coding capability. Patient charting. Administrative support. Insurance eligibility verification. Computerized charting preparation. Adherence to HIPPA guidelines. Medical terminology. Proficiency with phone and online scheduling requests. Microsoft Office proficiency. Database management. Groups
Rotary International
Contact this candidate