KAYLA POOLE

**** ******* *** *********, ** *****

(C) 706-***-**** / adugbk@r.postjobfree.com

AREAS OF PROFICIENCY

Excellent communication skills with patients and office staff

Very strong eye for detail

Exceptionally fast learner

Dedicated employee who is interested in the best care for patients

Knowledgeable on pharmaceuticals

Great team player

Able to explain complicated information to any patient

PROFESSIONAL EXPERIENCE

MED-NOW WASHINGTON RD.

Externship-MA

March 2018 - June 2018

As an extern I worked in Triage by assisting the physician in procedures and regular encounters. I performed X-rays, EKG’s, injections, phlebotomy, pregnancy tests, drug tests, vision/audio tests, and basic blood pressure. I documented, charted, and faxed any referalls for the encounter. This expireince gave me the confidence and knowledge of being a dedicated medical assistant.

HARMONIE MEDICAL DERMATOLOGY EVANS, GA

CMA-Clinical Manager

June 2018 – March 2020

Certified medical assistant with the ability to multitask and perform efficiently in a fast paced environment. I have quite a few positions as I am a quick learner and reliable employee. I have front office, back office, lab technician, and surgical technologist experience along with my basic medical assistant duties. I am capable of scheduling patients for appointments, calling in prescriptions, verifying insurance and prior authorizations. I prep patients for regular office visits, minor preocedures, MOHS procedures and facial plastic surgeries. I assist physicians with documenting and charting the visit using the EPIC system. I assist in MOHS surgeries and prep/distribute the tissue for the slides. Rooming, giving injections, performing local anesthesia such as lidocaine, taking blood pressure (manually and digitally), and sterilizing tools are my many duties as a back office employee. As a medical assistant I strive to give my patients the best experience they could have when in office. I have been promoted to a handful of positions in this clinic, I am now serving as the team lead for the medical assistants and as a clinical manager for the back office.

EVANS GYNECOLOGY EVANS, GA.

CMA – Back of office/Aesthetics April 2020 – June 2021

Certified medical assistant with the ability to multitask and perform efficiently in a fast paced OBGYN and aesthetics setting. I work as a back of office medical assistant who assists the doctor in vaginal exams, breast exams, minor procedures such as IUD Insertion/removals, biopsies, pessary fittings, and lesion removals. I also assist with aesthetic services such as Botox, fillers, facial lasers, laser hair removal, and successfully perform chemical peels on patients on my own with no assistance. I also assist the physician with documentation using the Athena and EPIC EMR. I use the experience I have from past jobs and incorporate my former leadership position into this position as well to take initiative. As for this office I do order the back of office supplies, triage our patients, make nurses calls, complete medication and procedure prior authorizations, give injections, take manual vitals, and package and sterilize instruments Since working in this office I have been the main CMA for the physician at this office and continue to strive in my position.

ABLE KIDS, AUGUSTA GA

RBT June 2021-April 2022

As a certified RBT I Provide 1:1 ABA therapy in a clinical environment. My duties are to Implement individualized treatment plans developed by BCBAs, collect data to monitor the progress and effectiveness of the individualized treatment plan, provide regular written and verbal progress updates on treatment goals, support the BCBA with training families on implementing individualized treatment plans, participate in team meetings and training workshops, and to ensure that the client is in a safe and positive environment at all times. I am to abide by the ethical code presented to me by the Behavior analysts certification board at all times. I currently work for a clinic where I have two clients age ranges from 2-7, daily for 4 hours each. During those times ABA therapy is implemented through the treatment plan presented to me.

ADP, AUGUSTA GA

Client support specialist April 2022-present

As a client support specialist, I work closely with clients to troubleshoot and understand their payroll needs. I provide expert support regarding ADP products via phone and Email by using strong interpersonal skills and product knowledge to communicate, resolve issues, and assist in the use of ADP products and systems. I follow-up and follow through with new cases, requests, and projects. I ask relevant questions to define the root cause of the problem, generate solutions, decide in course of action, and be accountable for actions and decisions.

Education:

Academy of Richmond county – High school Diploma – May 2015.

Virginia College – Medical assistant certification (CCMA) – Issued: 5/25/2018, Expired: 5/25/2022

RBT certification BACB 6/2021; ID: BACB691942

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