Service Representative Administrative Assistant

JESSICA HAWK

************@*****.***

Cell: 971-***-****

Objective To obtain work experience in an office setting.

Qualifications

Computer Skills-

●Applications-Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

●Operating Systems-Microsoft Windows 2010

●Relevant Courses- Integrating software, Dreamweaver, Excel, Machine Transcription, Business Communications, Office Procedures, Administrative services, Formatting 1 & 2

Personal Skills-

●Strong attention to detail

●Excellent communication skills

●Good attitude with eagerness to learn

●Extremely reliable and dependable

●Excels in time management

●Excellent customer service skills

Work History

Firstsource, Beaverton, OR

●Claims Examiner 2021-2023

Assessing insurance claim validity

Ensuring information integrity

Approving or denying claims payments

Amazon.com, Portland, OR 2019-2020

Delivery Driver

Scanned Packages

Delivered packages

Drove Van Provided

The Rian Group, Portland, OR 2019-2019

In-house Sales Agent

Checking and verifying client information

Communication (using the telephone is imperative in this role) and negotiation

Being a team player

Multitasking

Grimm collections, Tumwater, WA 2018-2018

Debt collector

Provided customer service and maintained integrity with consumers in order to build rapport and trust

Utilized multi system switchboard tool Accurint to perform due diligences and skip tracing

Managed consumer accounts and kept track of their payment arrangements

Lucky Eagle Casino & Hotel, Rochester, WA 2017-2018

Server

Provide the perfect service experience for every Guest.

Ensure the Guest feels important and welcome in the restaurant.

●Pre-bus tables; maintain table cleanliness, bus tables.

Xerox 2016-2017

●Customer Service Representative, Lacey, WA

●Converse by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Check to ensure that all the pertinent changes were made for a resolution for the customers’ inquiries.

●Kept records of customer interactions which included: details of inquiries, complaints, or comments, as well as actions that were taken.

Ross Stores Inc., Olympia, WA 2011-2016

●Associate

●Greeting the customers and determine what each customer wants or needs.

●Answer questions in regard to the store and its merchandise.

●Compute sales prices, total purchases, and receive and process cash or credit payment

Exit Realty Boardwalk Office, Olympia, WA 2010-2011

●Office assistant

●Operate office machines, such as photocopiers, voicemail systems, and personal computers.

●Answer telephones, direct calls, and take messages.

●Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Education

South Puget Sound Community College, Olympia, WA

●Associate in Applied Science Degree in Office Administration-Administrative Assistant

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