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Front Desk Customer Service

Location:
Dallas, TX, 75287
Salary:
50000
Posted:
January 04, 2023

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Resume:

Syed Tauseef Ahmed

Dallas, Texas *****; 214-***-**** ; adugad@r.postjobfree.com

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PROFESSIONAL EXPERIENCE

Quality Inn Hotel, (Choice Hotels) Plano - Texas May 2022 - to date Front Desk Manager

Updated company databases & visitor logs with daily data & incident information.

Communicated with maintenance personnel to report facility issues.

Established & maintained good communications with personnel & clientele.

Welcomed on-site visitors & directed them to appropriate personnel.

Heard & resolved complaints from customers & public. Summit Bank Limited, Karachi - Pakistan Jan 2017 - June 2019 Branch Manager

Managed branch operations & was responsible for auditing & maintaining local as well as federal compliance.

Responsible for increasing branch profit by over 60% from 3.2M to 5.2M in one year.

Built a cross-functional of 15 employees, delegated tasks, & monitored their performances.

Cross-sold financial products like personal loans, mortgages, insurance, & investment products t1o customers.

Administered & achieved various KPIs set forth by corporate. Bank Islami Pakistan Ltd, Karachi - Pakistan Sept 2013-Dec 2016 Branch Manager

Led successful turnaround of F.B. Area Branch by devising & implementing plans which helped with attaining a positive operating profit.

Strengthened customer relations by providing exceptional & splendid customer service, which helped in up- selling various financial products to the customers.

Achieved quarterly & yearly targets & convert (1.2 M) lost-bearing units into 100% profit.

Accomplished audit, compliance, & service quality standards, also achieved cross-sold financial products like car loans, running finance, mortgages, mutual funds, & yearly insurance targets. NIB Bank Pakistan Ltd (Tamasik Holdings), Karachi - Pakistan November 2012 - April 2013 Branch Manager

Maintain current client relationships & identify areas for potential clients.

Contacting potential clients to establish a business relationship.

Develop new sales areas, & improve sales through various methods.

Research the latest in the business industry, & create new opportunities to expand the business.

Strong understanding of company products or services as well as business position & competition to keep business competitive.

Al Baraka Bank Pakistan Ltd, Karachi - Pakistan June 2007 - November 2012 Business Development Manager

Solicited new, individual, corporate, & institutional customers for the bank & solidified existing customer relationships.

Ensured that all account opening protocols & documentation were followed under local & federal compliance.

Accomplished business development by performing KPIs set by the corporate.

Managing the deposit portfolio of different customers equal to USD $6.1M & $0.833M lending portfolio. Standard Chartered Bank Pakistan Ltd, Karachi - Pakistan May 2006 - June 2007 Personal Financial Consultant

Achieved all quarterly, monthly, & yearly targets set for the business.

Built & cemented new & existing relationships with customers.

Collaborated with clients to determine financial needs & goals to develop growth plans.

Proposed detailed & research-based advice on strategies to meet clients’ needs.

Managing the deposit portfolio of different customers equal to USD $9.1M. Samsung Electronics, Karachi Pakistan May 2001 – April 2006 Sr. Account Manager

Developed business relations on behalf of Samsung. The clients included Emirates Airline, Clarient, Maersk Sea land, Coca-Cola, BASF, PARCO, & more.

Spearheaded marketing & sales initiatives which resulted in increased revenues.

Fostered long-term relationships with corporate clients.

Resolved client queries regarding different products & services. EDUCATION

Preston University, Karachi, Sindh, Pakistan September 2005 Master in Business Administration, Marketing

ADDITIONAL INFORMATION

Technical Skills: Microsoft Excel, cash management, loan processing, time & project management, customer services, communication, & networking skills, Cash handling

Soft Skills: Negotiation, team management, problem-solving, analytical skill, strategic perspective, & value-based selling. Certifications: Standard Chartered Bank: Investment Certified Boot Camp State Bank of Pakistan (SBP): Islamic Banking Certification Languages: English, Urdu, Hindi, & Punjabi.

Eligibility: Eligible to work in the US for internships & full-time with no restrictions.



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