Customer Service Administrative Assistant
Resume:
Lisa A. Avery
***************@*******.***
WORK EXPERIENCE
Customer Service Associate IV
Lowe's HIW INC - Moreno Valley, CA-January 2010 to April 2013
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Responsible for farming out all calls to appropriate departments or associate as well as management.
Administrative Assistant
Lowe's HIW INC - Moreno Valley, CA-April 2005 to December 2009
Moreno Valley, CA
Installed Sales Manager
Managed a staff of 3. In charge of all contracted installers for the company. We linked customers home installs with qualified installer to handle the customers job. We processed and handled all customer service complaints between consumer and contractor or consumer and manufacturer. Processed payments to contractors and from contractors. Managed the delivery of product to consumer or coordinated delivery to installer then installer to consumer. Made sure all contracts were completely and accurately filled out for processing.
Credit Coordinator / Ad-Min Staff
Lowe's HIW INC - Moreno Valley, CA-January 2006 to March 2009
Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Followed up on all calls from consumers pertaining to account information. Key in making sure appropriate corrections were rectified.
Ad-Min Staff
In charge of all incoming and outgoing calls for facility. Responsible for screening of calls coming in and making sure they were fielded to perspective recipients. Calls per day 200- 300 calls per day. Response time was within 3 rings.
Also responsible for the file management of the facilities daily business. Admin team was responsible for reconciling the facilities daily business. The correction of any errors in the paperwork resulting in shortages or overages.
Customer Service Rep
Nordstrom - Riverside, CA-September 1992 to November 2002
I held many Customer service positions while employed with Nordstrom. From merchandiser to specialist to manager. All while building books of business that required knowing and understanding your customers needs and concerns. Establishing a great rapore and trust with your customer is key.
Department Manager
Nordstroms - Riverside, CA-October 1991 to November 2002
Managed a staff of 8 girls. Responsibilities were forecasting of departments business, scheduling, hiring.
EDUCATION
Diploma
United Education Institute Upland - Upland, CA
1995
Business
Riverside City College
1986
Diploma in General studies
Moreno Valley High School
1985
SKILLS
10 key, computer functions, Filing, Cash office, Reconciling reports (10+ years)
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